C.H. Robinson is hiring a Manager of Credit to lead our credit operations. In this role, you will develop and implement credit policies, oversee credit evaluations, monitor portfolio performance, and collaborate with teams to drive financial success. You will set strategic priorities, track key metrics, and use Continuous Improvement tools to enhance team performance.
Success requires strong leadership, advanced analytical skills, and effective communication across all levels of the organization. You will foster accountability, support team development, and play a key role in achieving both short- and long-term business goals.
We value in-person collaboration to fuel innovation and success. This role offers a blend of on-site teamwork and remote work flexibility to balance creativity and autonomy.
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Ready to lead and make an impact? Apply now to join C.H. Robinson and shape the future of credit operations!
The deadline for internal applications is January 3rd at 5:00 PM Central Time.
DUTIES AND RESPONSIBILITIES:
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Support credit and commercial teams in leadership discussions, including executive-level calls, to share insights and gather financial data for decision-making
- Partner with business teams during regular reviews, leveraging analytics and financial insights to identify trends, uncover opportunities, and present strategic solutions to drive sales, growth, and retention
- Serve as the escalation point for credit policy exceptions and operational challenges
- Establish and monitor credit limits to minimize financial risk while supporting growth initiatives
- Evaluate and improve operational processes for efficiency and effectiveness using Lean practices
- Facilitate problem-solving to address root causes of inefficiencies and implement sustainable improvements
- Collaborate across sales, operations, and finance teams to achieve shared goals
- Prepare and present financial and credit performance reports to leadership, highlighting key metrics and trends
- Ensure compliance with internal controls, audit standards, and global regulations
- Develop, implement, and refine Standard Operating Procedures (SOPs) to achieve operational excellence
- Leverage technology to enhance efficiency and automate financial and credit processes
- Stay informed on global economic trends, regulatory changes, and advancements in credit management tools to improve decision-making and mitigate risk
Leadership
- Coach and mentor the team using the Socratic method by asking questions to uncover the reasons behind actions, focusing on outcomes
- Help the team identify upstream key performance indicators (KPIs) to take a forward-looking approach instead of being reactive
- Manage and develop credit teams across regions to establish global practices and ensure consistent implementation of best practices
- Define employee roles, set clear expectations, and manage performance to drive desired behaviors and outcomes
- Provide real-time coaching, feedback, mentoring, development opportunities, and stretch assignments to support employee growth and problem resolution
- Partner with Talent Acquisition to build a talent pipeline, recruit, select, and onboard qualified, diverse candidates
- Oversee annual merit and equity programs, aligning compensation with performance outcomes
- Commit to employees' long-term personal and professional growth, taking accountability for their development and advancement
- Encourage feedback through formal and informal channels, act on input to foster a culture of trust, inclusivity, and continuous improvement
- Gather data and contribute to setting financial performance goals, including team revenue and expense budgets
QUALIFICATIONS
Required:
- Bachelor's degree from an accredited college or university
- Minimum of 5 years of experience in financial reporting, operations, finance, or credit
- Minimum of 2 years of experience leading and managing teams
- Ability to travel up to 10% domestically and internationally
Preferred:
- Demonstrated deep financial knowledge and strong written and verbal communication skills, including at the executive level
- Proven experience applying Lean, Six Sigma, or similar process improvement methodologies in a leadership role
- Certified Credit Executive (CCE) or other credit-related certifications
- Proficiency in Microsoft Office Suite, credit rating software, and enterprise resource planning (ERP) systems
- Strong ability to partner, consult, and influence diverse stakeholder groups
- Proven ability to implement changes effectively
- Skilled at motivating and driving change to achieve positive results in a large, dispersed organization
- Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on page.