The Carrier Manager will serve as the primary point of contact to the customer's carriers and will be responsible for building relationships, measuring performance and driving service improvements. They will represent the customer to the carrier. This role requires strong integration with the customer's team, the internal customer account team, and owns the operational relationship with the customer's carriers. To be successful in this role the individual must possess strong relationship building capabilities, strong communication skills, a deep understanding of service and cost metrics, the transportation industry, and detailed project management skills.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Collaborate to create performance improvement plans to carrier and track improvement to plan
• Work to continuously improve carrier management processes
• Manage carrier rates, lane bids and maintains master rate file
• Responsible for rate and invoice exception management in conjunction with the internal customer account team
• Publish and interpret carrier scorecards and service metrics
• Work directly with customer on large RFP exercises
• Act as carrier escalation point to assist with the resolution of any open issues
• May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Bachelor's degree from an accredited college or university
• Minimum 4 years of professional experience
• Ability to travel up to 25% (domestically and internationally)

• Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
• Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
• Should possess strong root cause and analytical skills
• Strong negotiation and conflict resolution skills
• Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
• Ability to identify, understand and execute based on market trends and pricing strategies
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.