Summary:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

•    Assist clients with the reporting of P&C claims. This responsibility requires the ability to interpret P&C policies to determine which coverage(s) apply so that all appropriate insurers are notified.
•    Act as a liaison between clients and insurers to ensure that claims are being handled in a timely manner with the best possible outcome for all concerned.

•    Assist clients to resolve coverage issues and to negotiate settlements.
•    Review summons and complaints for proper handling and reporting to appropriate carriers.
•    Respond to inquiries from clients, adjusters, producers, attorneys and claimants, not only as inquires may relate to a claim, but also from the “servicing” standpoint.
•    Set up and maintain claim files; prepare faxes, cover letters and other correspondence as necessary.
•    Document all communications in the agency management systems.
•    Notify account managers and producers of any potential client or coverage issues. 
•    Notify Loss Control of any potential safety issues that have resulted in a claim or could give rise to a claim.
•    Monitor progress of claims to satisfactory conclusion.
•    Participate in carrier claim reviews with the client.
•    Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities.
•    Work as a team within the needed timeline and production capabilities. Interact with others in a professional effective, supportive, and productive manner.
•    Maintain cordial and effective relations with clients, co-workers, carriers, vendors, and other business contacts.
•    Interact with others, using good communication skills and provide information and guidance as needed to achieve the business goals of the company.
•    Stay informed on legislative updates, products and program developments, including new technology to continue to improve knowledge and performance.

Key Competencies:

•    Knowledge of coverage forms, processing procedures and practices.
•    Problem solving skills. 
•    Excellent written and oral communication skills.
•    Excellent organizational and time management skills
•    Ability to multi-task and prioritize assignments. 
•    Basic math skills.
•    Excellent teamwork skills, 
•    Ability to make good judgment
•    Ability to handle sensitive situations.

Education and/or Experience:
•    10+ years of property & casualty claims experience.
•    Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs.
•    Ability to interact effectively with a wide variety of people
•    Ability to work independently with little supervision
Certificates, Licenses, Registrations:
•    Valid P&C Brokers License

 

WHY JOIN EPIC? 

• Ranked #17 Top 100 Largest U.S. Broker by Business Insurance
• Awesome Benefits:  401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

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