C.H. Robinson is seeking an Associate Service Assurance Manager to serve as the key point of contact for warehouse operations and customer success. In this role, you will proactively engage with customers and internal teams, ensuring seamless order fulfillment and resolving conflicts with diplomacy. You will drive continuous improvement by identifying process gaps, analyzing data, and executing solutions to enhance service delivery. This position partners closely with warehouse and commercial leaders to foster collaboration and ensure exceptional customer experiences. Join us and make a lasting impact through your problem-solving and process optimization skills.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
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DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Serve as the primary contact for customer needs, ensuring timely order fulfillment and satisfaction
- Manage conflicts and navigate challenging conversations with tact and diplomacy
- Ensure warehouse KPIs and service commitments are met with high-quality execution
- Identify process inefficiencies and drive change management initiatives
- Conduct root cause analysis and recommend actionable solutions
- Act as a liaison between Warehouse and Commercial teams to align goals and foster collaboration
- Advocate for customers by communicating their needs across the organization for resource prioritization
- Develop and utilize inventory reporting to support customer fulfillment and inventory management
- Analyze data and lead process improvements to enhance warehouse operations and service delivery
- Lead action plans to address inefficiencies and drive continuous improvement across the warehouse
QUALIFICATIONS
- Bachelor's degree from an accredited college or university
- 0 to 2 years of previous C.H. Robinson experience
- Strong analytical and problem-solving skills; ability to make data-driven decisions
- Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
- Strong knowledge of warehouse and inventory operational environments
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results
- Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
- Excellent verbal and written communication skills; must work effectively with all levels of management and employees
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
- Ability to travel up to 10% (domestically)
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTUREpage.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.