The Hanoi Air Gateway Assistant Manager is responsible for overall Air Product P&L, sustainable profitable growth, and development of Air Freight Product in Hanoi with direct management of airline procurement and performance, capacity fulfillment, pricing, customer relationships/retention/growth and operations/service excellence in alignment with Country/Regional/Global Product and Operations Strategy and Standards. This role will manage the local air freight development and work closely with local/regional stakeholders and overseas network to execute and deliver the responsibilities.

Responsibilities:

• Provides leadership to Air Product growth/development in Hanoi through management by objectives.
• Communicates timely to Vietnam Air Gateway Manager & Regional Product stakeholders on latest local air market developments, trends and opportunities.
• Develops and implements Air Freight solutions as needed to support market competitive pricing and customer requirements with optimal service delivery.
• Manages Air Freight capacity procurement/rates negotiations/warehousing services and contractual agreements on the foundation of effective vendor relationship and balanced performance management.
• Drives procurement cost/yield improvements and capacity/consolidation (density/volume mix) optimization.
• Engages in regular and active customer communications and deliver service excellence to new/existing/retained customer base.
• Supports RFQs, pricing responses (contractual/transactional) and market competitive sell rates maintenance, ensuring customer/trade lane/market share volume and profitability growth.
• Delivers and enforces operational work procedures and operating cost/productivity management in accordance with Quality Standards and Policies.
• Implements Product/Operational compliance policies and continuous improvement projects/initiatives in day-to-day operations.

• University Degree in related field or equivalent experience.
• At least 5-8 years professional background in the freight forwarding industry with leadership roles.
• Good knowledge of air freight market and logistics/supply chain industry.
• Air Freight Product, Operations, P&L/Financials, and team management experience.

• Maintains successful business partnerships with customers and airlines/brokers/GSAs relationships.
• Drives process/operational improvements and efficiencies and maintains highest service quality standards.
• Demonstrates strong business acumen, strategic orientation, dynamic relationship building, negotiation, influencing and interpersonal skills.
• Manages high performing teams and drives effective change management.
• Competent customer knowledge on RFQs, pricing and contractual management.
• Strong decision making, risk management, analytical and problem-solving skills.
• Committed to deliver effective performance under pressure and demanding situations.
• Values a diverse and inclusive work environment.
• Excellent local language and English written and verbal communication skills.