Sr. Project Lead, Change Management

Overview

The Department Effectiveness team is responsible for scaling and optimizing Learning & Development's (L&D) impact and efficiency by enabling L&D's commitments to the business, fueling team and departmental performance while enabling with critical project support needs.

The Change Management strategist is an experienced professional with a strong background in Change Management methodology and change implementation including change strategy, impact analysis, stakeholder management, strategic communications planning, training, business readiness, performance support and project management.

L&D Change Management work primarily focuses on supporting L&D's ability to drive performance, meet established objectives, support impacted individuals and audiences while achieving lasting change. Specifically, this includes:

• Leading L&D through the management of all internal and organizational change initiatives and rollouts
• Leading the Change Management strategy and implementation activities for L&D solutions and products impacting Field and Staff audiences
• Scaling the skills and capabilities that drive change across and within L&D Staff.

• Serves as the Change Management strategist within L&D regarding change methodology and both leveraging and creating change methods, processes, tools and resources for L&D; ensuring an aligned approach with Talent Experience and other CFA Change experts and practitioners
• Serves as the L&D Change Management strategist leading small, medium and large scale change and developing/managing change strategies, plans, and activity execution for all L&D initiatives
• Leverage and create change methods, processes, tools and resources for L&D; ensuring an aligned change approach with Talent Experience and other CFA change experts and practitioners
• Demonstrates a deep understanding of the holistic L&D strategy and plan to develop a holistic org/program change strategy that supports the multi-year plan and objectives for L&D
• Partners with senior L&D Audience Leads and their teams to understand and evaluate complexity and change impact of L&D products and solutions, resulting in a targeted Change Management strategy and approach, resourcing requirements and relationship model with clear agreements
• Ensures a holistic and comprehensive view of all L&D change impacts to field and staff, consulting to and making recommendations around change readiness and timing/cadencing of initiatives
• Responsible for the plan, resourcing, deliverables oversight, and performance monitoring of all Change Management projects that support of L&D; managing relationships across L&D leaders
• Establish, maintain, and evolve our communication channels that support ongoing changes, knowledge building and adoption.
• Lead projects in support of L&D effectiveness to fuel our culture and talent experience.
• Responsible for building change capacity and capability within L&D by consulting, coaching, and providing development and skill building opportunities for L&D staff
• Utilizes deep Change Management and marketplace knowledge and expertise to source and select external Change Management partners
• Manages a pool of change vendors to support existing and future change needs for L&D; strategically assigns vendors to work, matching vendor capability with change need
• Facilitates periodic feedback on and with vendor partners and tools to evaluate work product and performance.
• Serves as L&D's liaison to Corporate Communications
• Builds partnerships across the business to integrate and align change activities with existing enterprise capabilities/modalities while exploring new ways to increase effectiveness of Change Management at Chick-fil-A

• Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
• Experience consulting senior leaders, and varying levels of staff and teams
• Skilled at readiness assessment and developing aligned strategies to address gaps between current and desired state
• Experience working on large-scale transformation programs
• Effective facilitation and influencing skills
• Strong stakeholder management skills
• Conflict resolution and negotiation skills
• Good listening and communications skills
• Strong business acumen.
• Project management and planning skills.
• Analytical mindset and critical thinking.
• Effective problem-solving skills.
• Team player & able to collaborate with others.
• Proficient in existing and leverages new technology appropriately
• Values partnership and relationship management through the ability to cultivate relationships and work collaboratively
• Creates and follows a planful approach while remaining flexible and adaptable to new developments