Overview

The Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.

• Serve as Chick-fil-A Supply procurement, inventory and order management subject matter expert from a techno-functional perspective
• Support Inventory and Order Management daily processes in respect inventory reconciliation and order processing issues
• Mapping and configuring business processes in Oracle Order Management ERP and other products and suggesting work around solutions to ensure that the business requirements are addressed
• Benchmark business process capabilities and cross-process integration
• Work with business stakeholders, process owners, and subject matter experts to understand their business process requirements, analyze, document user's needs, and perform gap analysis t to improve and automate how these processes and procedures are performed
• Work closely with Distribution Center, CFA corporate, Operators, and business partners to ensure optimal alignment
• Support documentation and management of proposed, new, and existing business processes
• Understand business needs and engage with IT to translate needs to technical requirements
• Drive efficient and effective performance of business processes
• Support creation of training and communication material related to business processes
• Participate in the project management of the implementation and enhancement of Oracle and integrated solutions, including coordinating design/solution sessions with all key stakeholders
• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
• Demonstrate the ability to value both relationships and results
• Navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respect

• Bachelor's Degree
• 5 years of relevant work experience
• Strong operational experience with enterprise platforms such as Oracle Order Management ERP
• Deep understanding of chain of custody for critical value streams such as lifecycle management, order to cash, and procure to pay
• Experience with business analysis and business process management
• Deep understanding of data relationships to enable downstream performance
• Working knowledge of innovations in supply chain and distribution center facilities
• Familiar with start-up or new business development environments
• Knowledgeable of and ensure compliance with food safety and general safety standards, quality specifications, local and governmental requirements
• Exceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skills
• Able to anticipate needs, lead multiple projects, and manage shifting priorities

• 8+ years experience with Oracle Cloud Procurement, Inventory, and Order Management modules
• 8+ years experience with Order Management Systems (OMS) integration, configuration and support
• 8+ years supply chain experience with focus on inventory and order management (order to cash) at the enterprise level
• 2 plus years experience with Warehouse Management Systems (WMS)
• Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
• Experience with Master Data Management and Analytics across enterprise systems
• Business Process Management experience