At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!

Our Opportunity:

Chewy is seeking an HR Shared Services Generalist to join the pack in our Plantation, FL office! In this role, you will work in the HR Shared Services & Team Member Experience organization to provide a broad range of HR support to our Corporate, Vet Care and Customer Service organization. In your day-to-day responsibilities you will support Team Member requests that have been received by HR Shared Services that are more complex, specialized and require additional review to support. You will also operate as a point of contact for Managers with questions on the day-to-day support of their Team Member. The ideal candidate has  versatile abilities which can be flexed in a variety of areas across HR, is a self-starter, has a high bar on delivering excellence through one-on-one interactions which others, and proactively seeks opportunities to improve process to meet the needs of the organization in a fast-paced environment.

What You'll Do:

Employee Relations, HR Administration, Benefits and Compliance

• Interpret policies and procedures, incorporating knowledge of state and federal employment laws, and provide recommendations to resolve low-risk investigations.
• Respond to inquiries and assist in resolving employee policies, procedures, and/or program
• Coordinate/Conduct trainings in HR topics and
• Maintains relevant HR repositories, job aids, SOPs, to ensure tools and communications are up to
• Recognize trends in requests from Team Members and partner for potential policy reiteration/training
• Support employee engagement and retention efforts by providing data and insights from surveys and feedback to HR
• Provide direct support in processes such as: benefits analysis, leave/ADA accommodations, relocation support, immigration matters for sponsored Team Members, Contingent Workforce needs, background, drug, and support of compliant

Policies and Procedures

• Champion and reiterate policies and procedures that align with compliance and audit
• Provide guidance and support in the creation of HR policies/procedures to support changes in Chewy policy and federal, state, and local regulatory laws.

Talent Management

• Advise leaders on employee disciplinary actions, performance concerns, policy violations, and other employee relations matters, including documentation creation/review and guidance.
• Review and approve voluntary
• Coordinate and/or conduct Exit

HRIS Maintenance

• Maintain data integrity in various HR systems
• Partner accordingly to enhance reports for HRBPs and leaders, to enable them to use self service

What You'll Need:

• Bachelor’s degree
• 3 years + of core HR experience
• Excellent written and verbal communication and interpersonal skills; High quality document and report preparation
• Strong problem-solving skills, critical thinking, and intuitive sense of eye for business
• Strong self-initiative and prioritizing abilities; Comfort with ambiguity and change
• Ability to maintain confidentiality in handling sensitive and personal information
• Ability to complete tasks with attention to detail, reliability, and a relatively quick pace
• Ability to interface and partner with different levels of the organization to achieve results
• Position may require infrequent, occasional travel