Our Opportunity
Chewy is hiring Category Specialists for our Category Management team in our headquarters in Plantation, FL. As a Category Specialists you will support specific categories, managing vendor tickets to resolution, promotions setup, new vendor, new SKU, and new assortment onboarding. The Category Specialist will often be the first point of contact for vendors, making it critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand.
As the successful candidate, you will implement and deliver priorities in an organized manner and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through meaningful interactions. You will exercise your strong interpersonal skills, detailed attention, and the ability to absorb information and experiences quickly. Working well with both internal and external partners, you will thrive in our high-reaching and flexible environment where approach-focused ideas and a customer-focused demeanor are highly valued.
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What You'll Do
Resolve vendor tickets on a daily/weekly basis in line with our SLAs
Set up and implement promotions as per category manager direction
Ensure new vendors and new SKUs are onboarded according to SLAs; troubleshoot issues and advance as necessary
Work cross-functionally with supply chain, private label, finance, catalog, and promotion teams
Collaborate with other teams to ensure a cohesive strategy and flawless execution
Analyze category performance, providing insights and recommendations for continuous improvement
Maintain strict adherence to company policies and procedures, ensuring compliance and efficiency
What You'll Need
Completion of a BS/BA degree
0-1+ years of experience with a preference in e-commerce, buying, account management, product management, category management, operations, analytics, finance, or marketing
Strong analytical abilities and problem-solving skills (Excel, SQL is a plus)
Excellent verbal and written communication skills
A self-starter with a bias for action and attention to detail
Proven time management, data analysis, and interpersonal leadership skills
Chewy prioritizes equal opportunity, diversity, and inclusion for all Team Members.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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