Pay range: USD $90,000.00 - $162,000.00 / Year
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
The Sr. Team Manager - Fraud Investigations plays a key role leading a subset of the broader Fraud Investigations (FI) team within the second-line of defense Financial Crimes/Fraud Risk Management organization. FI is responsible for conducting investigations of suspected incidents of fraud, and pursuing recovery efforts of unauthorized debits to client accounts. Types of case investigations conducted may include unauthorized Wire, Check, ACH, Zelle, Visa Debit Card, and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers, as well as other types of suspected fraud impacting Schwab and our clients.
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What you are good at:
As a Sr. Team Manager, you will serve as a strategic and operational leader of investigation activities by assigned team members, and may be asked to lead other related processes and projects. You will need to multitask investigations and a multitude of leadership responsibilities, as well as following up with clients and business partners with regard to cases. Excellent people leadership skills are key for this role, and the ability to lead team members through complex, high-volume investigative workloads. Members of the Fraud Investigations group must demonstrate a high degree of initiative with limited direct supervision when addressing their daily responsibilities, and team leaders must help support the strategy and direction of their team members in alignment with organizational goals and objectives. All casework must be completed within well-defined regulatory guidelines in a busy and highly scrutinized environment. You should be able to demonstrate consistency in exercising sound judgment and decision-making with respect to risk and fraud issues. The ability to effectively balance individual cases, overall workloads, and additional responsibilities at a high level of competency is required.
You will identify procedural and strategic opportunities to mitigate fraud risk, collaborating with firm partners and industry peers on related initiatives. You will provide regular updates to management on cases, threats, trends, and projects. You will demonstrate personal initiative, innovative thinking, and cross-functional collaboration to help develop oversight around the impact of fraud and scams on Schwab and our clients. This individual will proactively seek opportunities to partner with stakeholders on other investigations teams and throughout Corporate Risk Management, FCRM, and business partners across the firm to meet these objectives.
What you have
Required:
- Successful experience with managing a team, and/or demonstrating excellent horizontal and personal leadership. Demonstrably active, engaged leadership to help individual contributors achieve operational excellence, accomplish individual and organizational goals, and make deliberate space for employee well-being and personal/professional development.
- At least 8-12 years demonstrative of skills and professional experience that would support effective execution of the responsibilities in this job description in a fraud, compliance, and/or risk management environment in the financial services industry.
- Understanding of complex scam and fraud tactics, typologies, and methodologies. Familiarity with leveraging complex algorithms and models (including Machine Learning and Artificial Intelligence) to identify, prevent, and investigate incidents of fraud and scams.
- Ability to analyze issues and develop problem solving methodology with minimal guidance.
- Proven problem-solving skills, experience in handling complex customer issues, the ability to manage high-pressure situations, resolution, and follow-through. Exceptional client focus.
- Smart time management skills utilizing a risk-based approach to prioritizing and completing daily tasks and managing many active cases simultaneously. Ability to multi-task and work in a high-volume, high-pressure environment.
- Effective interpersonal, influencing, and facilitation skills, with well-developed verbal and written communication practices.
- Ability to form relationships effectively and quickly, establish trust, respect, competence, and confidence.
- Demonstrated ability to effectively work independently while also leading, coaching, and guiding team members.
- Exceptional client focus; championing timely and responsive resolution to clients' inquiries related to assigned casework.
Preferred:
- At least 8-12 years of experience with financial investigations and/or customer service, supporting clients with complex questions and issues through resolution, and 6-8 years of people management experience.
- Experience with brokerage/bank services, products, processes, payments, or transactions is preferred.
- Experience with Regulation E Error Resolution procedures, Uniform Commercial Code (UCC) for check processing, Suspicious Activity Report (SAR) filings, and other regulatory compliance standards is preferred.
- Memberships, continuing education, and/or certifications in industry associations is supported an encouraged - for example, the International Association of Financial Crimes Investigators (IAFCI), Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS), and related groups/designations.
- BS/BA degree, advanced degree, other coursework, and/or securities license(s) would be a plus.
#FCRM
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance