Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

Account Management

• Proactively identify areas of enrollment growth and manage client issues
• Act as program champion with influential stakeholders
• Coach and mentor new field team members to promote program services to patients and HCPs
• Collaborate with Commercial DMs to maximize program opportunities with key customers and execute tactics

• Work with management team to ensure clear understanding of team mission and goals
• Work with management team to help identify skills that are need for projects or work activities and match skill requirements with available talent
• Work with Training Managers to improve competencies of team and address knowledge gaps
• Obtain feedback and input on program enhancements
• Stay abreast of industry trends and important pending legislation impacting business
• Fosters proactive, continued quality improvement

• Responsible for recruiting, interviewing and hiring for vacant positions
• Conduct Performance Reviews and manage Professional Development for field team
• Responsible for training and motivating/ developing field teams
• Spends a significant proportion of time in the field with the remote teams
• Manage employee relations and progressive discipline
• Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures
• Utilize systems (CRM, Reports) to monitor, train and coach field teams
• Approves purchases, expenses, mileage and other budget related expenses

• Bachelor's degree required
• Health professional background, such as nursing or other medical expertise, is an asset
• Requires minimum of 5 years experience in people management or clinical program management or related fields within healthcare
• CCPE certification an asset
• Experience with patient support program management an asset
• Proficiency in key account management
• Proficiency at understanding the private and public reimbursement environments an asset
• Proficiency at understanding and leveraging data to identify opportunities and challenges with customers and team members
• Proficiency at coaching field team to promote program services to customers and patients
• Proficiency at identifying and championing efficiencies (tasks, technology, etc)
• Proficiency at working with CRM and leveraging its analytics
• Dynamic leader who can energize multidisciplinary teams to learn and apply new skills and /or techniques to respond to the business needs

• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
• Good Analytical, conceptual and problem solving skills
• The ability to manage multiple tasks along a parallel process
• Ability to resolve associate issues effectively and efficiently
• Critical thinking skills
• Strong industry knowledge
• Ability to communicate effectively in both French and English (oral and written) mandatory in Quebec, an asset in the rest of Canada
• Possess strong interpersonal and leadership skills
• Attention to detail
• Ability to proficiently use computer and good knowledge of Microsoft Office
• Strong business acumen competency
• Ability to travel up to 50% depending on region and responsibility. Must be able and willing to work in the home offices of field team members.
• Ability to collaborate with different parties
• Ability to coach and develop others
• Hold and maintain a valid, non-expired, unrestricted driver's license
• Must possess a car