Design Strategy Intern

Pay Rate/Hourly Range:

• The hourly range is $20.00 - $43.00 per hour.
• Pay is based on factors including school year, program of study, role responsibilities, etc.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

Our program is designed to #CCCJumpstart your career! At CCC, you will work and learn alongside innovative and inspiring leaders and gain valuable experience working on real business solutions in a corporate setting. You will also have an opportunity to participate in social events and unique events with CCC colleagues and leaders.

Key Responsibilities:

Responsibilities:

• Assist in mapping service blueprints and customer journeys to understand pain points and opportunities for improvement.

• Support the development of research plans and conduct secondary research on industry trends, user behaviors, and best practices in design strategy.

• Assist in stakeholder interviews, contextual inquiries, and participatory design sessions to gather insights.

• Collaborate with UX designers and researchers to refine user flows and ideate new experiences.

• Help analyze qualitative and quantitative data to identify key themes that inform design recommendations.

• Document and visualize insights, frameworks, and recommendations in a clear and compelling way.

• Participate in design critiques, feedback sessions, and usability testing to refine concepts and prototypes.

• Learn and apply human-centered design and systems thinking approaches to complex challenges.

Requirements:

• Recent graduate or final-year student with a focus on Design Strategy, Service Design, UX, Human-Computer Interaction, Business Innovation, or a related field.

• Basic understanding of human-centered design, systems thinking, and service design methodologies.

• Ability to translate research insights into wireframes, service blueprints, or journey maps.

• Experience with prototyping tools (Figma, Adobe XD, Miro, Sketch, or InVision) is a plus.

• Strong communication skills with the ability to present ideas visually and verbally.

• Interest in emerging technologies and their impact on user experience.

• A collaborative mindset with a willingness to learn and experiment.

• Link to a portfolio or work samples (case studies, process documentation, or design artifacts).

This internship provides an opportunity to gain hands-on experience in service design and design strategy while working alongside experienced designers, strategists, and researchers on real-world challenges.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.