About the Role:
As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
- Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
- Record and log service requests and track the statuses. Provide administrative aid to management as needed.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
- Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
- Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Has a direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
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What You'll Need:
- High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
- in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Reception Concierge position is $24.04 per hour and the maximum salary for the position is $25.48 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
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