CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the role
The Experience Manager manages employees and daily operations to increase individual well-being, personal efficiency, and organizational effectiveness.
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The Experience team members you would manage are responsible for providing services for a campus with the goal of ensuring that operations and policies align with client needs and objective.
What you'll do
- Services include, but are not limited to: Meeting & Events Coordinating, Concierge, Reception, Room Management, A/V Support, Meeting Supply Equipment, Document Services, Mail Services, Record Archiving, Office Supply Management, Entrance Screening Protocol and Workplace Onboarding.
- Leads an operating budget and makes recommendations on annual budgets; Ensures all billings for business services are invoiced and billed as required. Ensures that savings goals are met and enforce to approved budgets.
- Works with associates to resolve conflicting priorities. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.
- Ensures consistency in support provided by the team through continuous review and improvement of existing processes for multiple Experience Services.
- Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies.
- Ensures safety standards are met by those delivery Experience Services; whether company employees or third party service providers.
- Handles negotiations for contract services; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
- Maintains relationships with vendors who provide services and goods.
- Identifies content and runs creation of workplace orientation materials and delivery.
- Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as required.
What you'll need
HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education). Bachelor's degree (BA/BS or equivalent experience) or other relevant vocational training preferred.
Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
**Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?
A culture of respect, integrity, service, and excellence crafts our approach to every opportunity!
We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in!
- Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
- Internal advancement available after the 6-month mark
- 40-45 hours a week
- Competitive Pay
- Outstanding benefits
- 401K, Medical, Dental and Vision benefits
- Inclusive environment
- Growth potential!
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.