About the Role:
As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
- Make a memorable first impression by answering the telephone in a professional manner.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
- Escalate inquiries or complaints from employees, guests, and co-workers.
- Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
- Create customized client materials that follow brand guidelines.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
- Evaluate and select solutions from established options.
- Impact team through the quality of the services or information provided.
- Follow standardized procedures and practices and receives regular but moderate supervision and guidance.
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What You'll Need:
- High School Diploma or GED with 2-3 years of job-related experience.
- An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
- Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
- Ability to explain detailed and complicated information within the team in a clear and concise manner.
- Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with a robust inquisitive mindset.
0New Candidate
0Shortlisting
0Interview
0Offer
0Onboarding
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CancelledDays in step: 100
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Notifying Recruiter Job is CancelledGlobal_202 - Notifying Recruiter Job is Cancelled(sent on 09-Aug-24)
Workflow History
Tasks & Events
Showing pending tasks and active events from today including tasks with no due date in which job is related
2 Tasks for Later
Fill in FormRequisition Approval(expired)
By: System A.Sarah N.
Fill in FormHM - Interview Feedback(expired)
Jennin. A.
Time Slots
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Linked People
8Withdrew
15Unsuccessful
23Total
Settings
Linked people workflowRecruitment workflow
Form when applyingNo form selected
Record Data
Edit record data
Record type
Requisition
Confidential
No
Type of Requisition?
Replace employee
Is this a replacement or additional headcount?
Replacement headcount
Job Status
Cancelled
Please select employee
Maalihan, Gabrielle
Taleo Replacement Employee (data migration)
Is candidate identified for this role?
No
Is this a Market Transition hire?
No
Will this job require a CBRE-Issued Computer ?
Yes
Is this a pursuit/contingent role?
No
Is this position in current year budget?
Yes
Is this requisition related to a client?
Yes
Client
Stripe, Inc.
Non Reimbursed/Reimbursement Type
Direct
Number of openings
1
Positions Filled
0
Positions Remaining
1
Job Details
Job Creator
Lisa Mooney - Sr Business Partner
Job Code
OH0019 - Workplace Exp Sr Coordinator
Overtime Status
Non Exempt
Job Family
Office & Soft Services
Will this employee have direct reports?
No
Location
Primary Location - City
South San Francisco
Primary Location - State
California
Primary Location - Country
United States of America
Primary Location - Region
AMS
Business Segment
Functional Unit
240114 - GWS EA FM Client Host
Managing Office
901061 - GWS EA Telco, Media, & Tech
Business Unit
10020 - CB Richard Ellis N America Div
LOB Level 2
GWS Segment
LOB Level 5
GWS Enterprise
LOB Level 6
FM EA
LOB Level 7
FM EA Clients
LOB Level 9
FM EA Host
Employee Category
Professional
Is this job related to a project?
No
Activity ID
LABOR_38
Hire Type
Regular
Full-time / Part-time
Full-time
Business Case Justification
Backfill of client approved/reimbursed role. Posting salary is $75,000-$78,000
Compensation
Currency
USD - US Dollar
Annual Compensation (excluding bonus)
78000
Performance Bonus Eligible
Yes - %
Target Bonus %
5%
Total Compensation (formula)
81900
Total Compensation (arithmetic)
81900
Job Posting
Post to
External careers site, Internal careers & referral site
Requirements to Post in External Careers Site - Advertising Location - Areas Of Interest - Description External - Job Status is Open and Published
Requirements to Post in Internal Careers Site + Referrals - Advertising Location - Areas Of Interest - Description Internal - Job Status is Open and Published
Advertising Location(s)
South San Francisco - California - United States of America
This job is Advertised Remotely OR in a State that requires Equal Pay Disclaimer (US/CAN)
Yes
Equal Pay Disclaimer
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Senior Workplace Experience Coordinator position is $ per hour and the maximum salary for t...More...
Areas of Interest
Administrative, Customer Service
Brand
HOST
Job Summary
At forefront delivering positive office experience as cultural ambassador, community advocate, and service leader providing services and support.
Additional posting languages? (Select "Yes" only if the job needs to be advertised in French-Canadian or Dutch, as well as English)
No
Will this role provide sponsorship to work in the United States?
Edit
Need help formatting job description?
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Description - External
About the Role:
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. Th...
Qualifications - External
What You'll Need:
* High School Diploma or GED with 2-3 years of job-related experience.
* An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
...
Description - Internal
About the Role:
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. Th...
Qualifications - Internal
What You'll Need:
* High School Diploma or GED with 2-3 years of job-related experience.
* An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
...
Hiring Team
Are you the Hiring Manager for this requisition?
No
Hiring manager
Jennine Aiello Pearson [Workplace Experience Director] ( Jen...
Hiring Manager Employee ID
1921340
Recruiter
Dorothea Stone [Employment Recruiter] ( Thea.Stone1@cbre.com...
Allocated to SSC/Sourcer or TA Partner
Edit
Recruiting Coordinator
Iesha Celestine [Recruitment Coordinator] ( Iesha.Celestine@...
Onboarding Coordinator
Jennine Aiello Pearson [Workplace Experience Director] ( Jen...
People Business Partner
Lisa Mooney [Sr Business Partner] ( lisa.mooney@cbre.com )
Additional collaborators
- Jennine Aiello Pearson [Workplace Experience Director] ( Jen...
- Lisa Mooney [Sr Business Partner] ( lisa.mooney@cbre.com )
- Sarah Naughton [Managing Director] ( Sarah.Naughton@cbre.com...
Approvers
Approval Process
GWS United States
Job Approver - Hiring Manager - Send On
21-Jun-2024
Job Approver - Hiring Manager - Approved On
21-Jun-2024
Job Approver - Hiring Manager - Status
Approved
Job Approver - Supervisor [Current Supervisor for the Hiring Manager]
Sarah Naughton [Managing Director] (Sarah.Naughton@cbre.com)
Job Approver - Supervisor [Approver]
Sarah Naughton - Managing Director
Job Approver - Supervisor - Send On
21-Jun-2024
Job Approver - Supervisor - Approved On
21-Jun-2024
Job Approver - Supervisor - Status
Approved
Job Approver - Level 2
Job Approver - Level 2 - Send On
Job Approver - Level 2 - Approved On
Job Approver - Level 2 - Status
Job Approver - Level 3
Job Approver - Level 3 - Send On
Job Approver - Level 3 - Approved On
Job Approver - Level 3 - Status
Job Approver - Level 4
Job Approver - Level 4 - Send On
Job Approver - Level 4 - Approved On
Job Approver - Level 4 - Status
Job Approver - Level 5
Job Approver - Level 5 - Send On
Job Approver - Level 5 - Approved On
Job Approver - Level 5 - Status
Job Approver - Level 6
Job Approver - Level 6 - Send On
Job Approver - Level 6 - Approved On
Job Approver - Level 6 - Status
Approval Status (do not edit)
Approved
Any additional approver needed?
No
Job Boards
Fields required for posting jobs to job boards
Post to Job boards
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BB Initial Post Date
Edit
Equifax
Equifax Location
San Francisco
Current Step Checker
Edit
APAC Migration Job ID
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Journal
Showing entries from the time period selected in Filters
11 August 2024 | Sunday
Dorothea Stone
11:30 AM
Added
Hi Dorothea,
Lisa Mooney has changed the status of the Senior Workplace Experience Coordinator position in South San Francisco, reference number 172595, to Cancelled.
Thank you,
CBRE Talent Acquisition Team
09 August 2024 | Friday
System Administrator
9:00 PM
Added
Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export
5:25 PM
Edited
Jason YoungStep changed: Requisition Cancelled (AMS) changed to Unsuccessful Applicants
5:25 PM
Edited
Jason YoungStep changed: External Applicant changed to Requisition Cancelled (AMS)
Lisa Mooney
5:25 PM
Template: Global_202 - Notifying Recruiter Job is CancelledFrom: "CBRE Talent Acquisition" To: "Dorothea Stone" Subject: Please note Sr Workplace Experience Coordinator, South San Francisco 172595 is cancelled.Hi Dorothea, Lisa Mooney updated the status of Sr Workplace Experience Coordinator, South San Francisco 172595 to Cancelled. Thank you, CBRE Talent Acquisition CBRE, Inc. (c)2023 [1] www.cbre.com References Visible links 1....more...
System Administrator
5:25 PM
Edited
Sr Workplace Experience Coordinator, South San Francisco was unpublished
5:25 PM
Edited
Sr Workplace Experience Coordinator, South San Francisco was closed
Lisa Mooney
5:25 PM
Added
Step: Cancelled
System Administrator
5:00 PM
Added
Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export
Jason Young
4:18 PM
Added
Jason YoungStep: External Applicant
System Administrator
3:07 PM
Edited
Anastasia PalmerStep changed: REJECTED - Failed to show/call for first day of work changed to Rejected
Dorothea Stone
3:04 PM
Added
Sr Workplace Experience Coordinator, South San Francisco was published
3:03 PM
Edited
Anastasia PalmerStep changed: Offer Rescinded changed to REJECTED - Failed to show/call for first day of work
07 August 2024 | Wednesday
System Administrator
1:00 PM
Added
Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export
9:00 AM
Added
Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export
8:51 AM
Added
Sr Workplace Experience Coordinator, South San Francisco was opened
8:51 AM
Added
Step: Active
8:50 AM
Edited
Anastasia PalmerStep changed: No Show / Background failed rescind offer changed to Offer Rescinded
Iesha Celestine
8:50 AM
Edited
Anastasia PalmerStep changed: New Hire record generated changed to No Show / Background failed rescind offer
24 July 2024 | Wednesday
System Administrator
12:01 AM
Edited
Anastasia PalmerStep changed: Hired in People Soft changed to New Hire record generated
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Notes
Dorothea Stone
Hi Dorothea, Lisa Mooney has changed the status of the Senior Workplace Experience Coordinator position in South San Francisco, reference number 172595, to Cancelled. Thank you, CBRE Talent Acquisition Team
Added on 11-Aug-2024
Forms
Job Cancellation Reason
- Date Date09-Aug-2024
- Please select the primary reason for cancelling this job: Please select the primary reason for cancelling this job:Change to existing req requires new requisition to be created
Added on 09-Aug-2024 by Lisa Mooney
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Job Brief Notes
Edited on 21-Jun-2024 by Dorothea Stone
Open in galleryEdit formMenu
Requisition Approval
Added on 21-Jun-2024 by Sarah Naughton
Open in galleryEdit formMenu
Requisition Approval
Added on 21-Jun-2024 by Jennine Aiello Pearson
Open in galleryEdit formMenu
Requisition Approval
Added on 18-Jun-2024 by Jennine Aiello Pearson
Open in galleryEdit formMenu
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more