CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the role
- As a CBRE Quality and Compliance Manager, you will be responsible for leading the CBRE Quality Representatives staff on medium to large scoped client accounts (may include multiple accounts/clients). Manages the creation, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or in situations where CBRE operates within the client's QMS, ensures the integration and ongoing oversight aspects required by that QMS are appropriately completed by the CBRE Quality Representatives. Support change, event & root cause analysis processes through review and/or approval actions. Responsible for ensuring all master service agreement and quality agreement results are completed per those respective contract terms
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What you'll do
- Manages the day-to-day Quality and Compliance Team operations at one or more account sites
- Delivers and implements the CBRE compliance program and/or the client's compliance program
- Interfaces, partners, and interacts with both CBRE and the clients functional areas and leadership teams
- Track the success of the quality-of-service initiatives for non-regulated services.
- Report Compliance and other metrics to the client during review meetings. Call out and notify both internal and client Sr. management of quality and compliance issues.
- Responsible for the inspection readiness program for the site
- Responsible for the vendor management program for the
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
- Responsible for the training and qualification program for CBRE employees
- Trains CBRE account personnel on the use of elements within the Quality Management System
- Investigates deviations/events, issues and manages Corrective/Preventative Actions
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Quality & Compliance Sr Manager position is $104,000 annually and the maximum salary for the Quality & Compliance Sr Manager position is $192,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
What you'll need
Bachelor's degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience. Minimum 5+ years related work experience required. Previous experience within a quality organization within Life Science Environment(s) preferred. Specialized training in quality assurance audits preferred.
Must be Bilingual in English and Spanish
FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law. Green or Black Belt Six Sigma Certification preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job subject area and department.
Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups
Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Experience with Desktop publishing, Microsoft Office Suite and Online Help. Previous experience with SAP, Trackwise, Regulus, and/or CMMS systems
Why CBRE?
At CBRE, we admire creativity, innovation, and partnership, and we offer endless opportunities for growth! We are a direct hire company that provides everything from competitive pay, Health, Dental, Vision, Pet Insurance, and 401k Match programs.
Disclaimer
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.