8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

The Sr Manager, Product Design leads a team of Product Designers in providing innovative end-to-end experiences for CarMax. Building on their knowledge of the customer, our brand and our omnichannel ecosystem, the Sr Manager translates business strategies into digital-first experiences that are measurable and scalable. In partnership with Product, Strategy and Engineering, the Sr Manager establishes a vision for future experiences that drives growth while holding teams accountable to experience cohesion and quality.

What you will do - Essential Responsibilities

• Develop a team of talented Product Designers to deliver on the vision and standards and to be strong collaborators, facilitators and communicators

• Communicate a clear experience vision to stakeholders that simplifies complexity, generates excitement and leads from human-centeredness

• Inform and champion the vision and standards for CarMax experience design and its practices

• In partnership with Product and Engineering leadership, establish priorities and objectives for a Product Program that guide teams on their path to realizing our Product Vision for Retail or Supply experiences

• In partnership with Strategy and Product teams, champion and hold teams accountable to understanding consumer needs, opportunities and pain points to continually inform an iterative design and discovery process

• Manage the team's creation of visual artifacts to articulate, inform and validate ideas (prototypes, wireframes, sketches, journey maps, personas, etc.) building on our design system practices

• Inform and help to evolve the CarMax Design System

• Stay current on all the tools, principles and practices in experience design and development, and advocate for continuous improvement.

• Lead and facilitate meetings and brainstorming sessions that are organized and productive

• Create clear role expectations and leverage industry standards to move UX practices forward

• Develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy

• Manage resourcing for product roadmap that aligns with business needs and associate growth goals

• 8+ years' experience within the field of user experience and UX design/development

• 2+ years leading user experience teams

• BA/BS degree

• Portfolio or work samples showcasing experience design, creativity, and depth of thought coupled with fluency in best practices for UX Design, Visual Design and Front End Development

• Passion for technology and design, and the drive to stay on top of industry trends and best practices

• Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels

• Good listener - weighs input from multiple perspectives when forming opinions and recommendations

• Collaborative and team-oriented work approach

• Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions

• Experience facilitating brainstorming and product discovery sessions and getting consensus among a large, diverse group of stakeholders

• Experience leveraging user research

• Strong UX Design principles and deliverables, including rapid prototyping, site maps, information architecture, user personas, wireframes, flows, etc.

• Ability to convert ideas quickly into design artifacts

• Strong Visual Design principles and deliverables

• Ability to perform interface design critiques and supply objective feedback to designers

• Strong critical thinking and analysis skills

• Able to manage, train and mentor others in UX design methodologies and best practices

• Experience designing solutions for web, mobile, and tablet applications

• Experience with Agile development processes

• Responsive/adaptive design experience a plus

• E-commerce experience a plus