7653 - Kearny Mesa - 7766 Balboa Ave, San Diego, California, 92111

CarMax, the way your career should be!

General Summary:

Customarily and regularly manage and direct the work of a team of sales consultants and sales consultants in training (collectively "Sales Associates").

Principle Duties and Responsibilities:

• Manage Sales Associates by developing relevant skills to achieve sales goals using various methods and tools including: The Sales Performer, providing one-on-one training, conducting sales refresher training, conducting mentor debriefs, and overseeing new sales consultant training
• Conduct interviews and participate in the selection process of Sales Associates.
• Make hiring and firing suggestions, recommendations and decisions regarding Sales Associates.
• Make suggestions, recommendations and decisions regarding the advancement, performance management, promotion or other change of status of Sales Associates.
• Train and coach Sales Associates.
• Conduct performance reviews by assessing Sales Associate productivity.
• Schedule and apportion the work of Sales Associates.
• Effectively address associate concerns, complaints and grievances.
• Evaluate team performance and sales results and develop strategies and detailed action plans to improve Sales Associate effectiveness.
• Respond and effectively resolve customer complaints.
• Provide for the safety and security of associates and the store property.
• Perform all of the duties above, and other matters of significance, by customarily and regularly exercising discretion and independent judgment.

• Manage a staff of full-time and part-time sales consultants and sales consultants in training.
• Analyze and make effective decisions by comparing and evaluating possible courses of conduct after the various possibilities have been considered.
• Multi-task in a high energy, fast-pace work environment.
• Speak and listen effectively in dealing with associates and customers.
• Use word processing, spreadsheet and other programs, displaying average PC skills, as necessary to gain knowledge of company performance.
• Complete CarMax provided training as required.

• Pleasant but noisy office environment.
• Non manual work that may require walking or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holidays.
• Wears CarMax clothing (acquired through the company) at all times while working in the store.

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.