8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!
The Coordinator II, Accounts Receivable is responsible for working with CarMax stores, external partners, customers, and other internal partners to resolve open receivables and customer service situations. The responsibilities in this role are cross-functional across multiple desks. Other duties include performing various accounting tasks related to receivable accounts such as applying payments, facilitation of refunds, researching and resolving errors within Accounts Receivable systems, and providing exceptional customer service by resolving email inquiries. A successful Coordinator II in Accounts Receivable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.

• Execute required daily incoming payments processes to ensure timely fulfillment of receivables.
• Analyze and resolve payment posting errors daily.
• Facilitate parts of the refund process for amounts owed to external business partners and retail customers.
• Perform general ledger activities including but not limited to journal entries and account reconciliations.
• Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.
• Work on projects as assigned.

• Takes the time necessary to make the right choice; does so quickly if needed
• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
• Balances and prioritizes competing responsibilities appropriately
• Communicates effectively through written and verbal methods to a variety of audiences both internal & external
• Uses all resources to make good decisions
• Partners with others to best serve the customer
• Builds and maintains relationships across internal teams and with external business partners
• Champions and adapts to change
• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

• High school diploma or equivalent required; Bachelor's degree in business a plus
• 2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferred
• Experience with basic accounting concepts preferred
• Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)
• Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
• Experience in Cloud ERP solution (e.g., Oracle) is a plus