4063 - Hickory Auction Center - 1935 15th Avenue Pl SE, Hickory, North Carolina, 28602

CarMax, the way your career should be!
Summary:

The Assistant Business Office Manager (ABOM) is responsible for a team of Business Office Associates. The ABOM collaborates with the Business Office Manager to create an exceptional associate and customer experience aligned with the CarMax culture.

Essential Duties And Responsibilities:

• Assists in personnel selection by attending job fairs and performing interviews
• Manages certification program to train and develop each associate
• Conducts file reviews and annual performance reviews of business office associates
• Writes and delivers performance management
• Provides direction to the Business Office Associates as it relates to people management activities
• Participates in the rotation of the "Manager on Duty" role - responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks
• Manages personnel in processing retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance
• companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork
• Manages personnel in processing appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts
• Manages personnel in processing affiliated with state DMV paperwork, including paperwork necessary to title and register a vehicle for a customer after the sale
• Delegates and follows up on various business office tasks
• Reconciles several accounts like sales audit, credit cards, customer deposit, and mail refund
• Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security
• Provides customer service by listening, answering customer questions and explaining paperwork process
• Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines

• Manage others and makes decisions using independent and sound judgment
• Select effective team members
• Train and mentor associates
• Coach and develop through feedback
• Create and maintain a positive work environment
• Resolve customer and associate issues
• Provide excellent customer service
• Read, interpret and transcribe data in order to maintain accurate records
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Multi-task in a high energy, fast-pace work environment
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with internal and external customers in person and over the phone
• Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office

• Pleasant but noisy office environment
• May require walking or standing for extended periods of time
• Flexible work hours with shifts that may include nights, weekends, holidays, 12-hour days, and opening and closing shifts
• Wears CarMax clothing (acquired through the company) at all times while working in the store