Plano 3 (31063), United States of America, Plano, Texas

Small Business Banker II (Inside Sales)

The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales effort occurring within a phone based environment. VBB II will focus attention on proactively retaining and deepening an existing portfolio of complex and high net worth small business owner relationships through retaining and cross selling additional business products and services. The VBB II will be expected to build relationships which in turn may lead to sourcing additional products and services through outbound phone activities. The VBB II should have an understanding of the complex business cash flow cycle and apply advanced business credit sales skills to the client interaction using an existing multi touch client contact strategy and sales process. These customers are typically Business Banker customers including complex Business Banker Manager, Sr. Manager and Director portfolios.

• Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc.
• Build and foster strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support)
• Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects.
• Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously.
• Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results
• Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets
• Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements
• Assesses customer needs and recommends alternative products or solutions through defined sales processes
• Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business' operating model, and recommend the appropriate product solution.
• Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged
• Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate.
• Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions.
• Adherence to all regulatory requirements as well as internal policies and procedures
• Collaborate on various special projects or initiatives as assigned.
• Holds self & others accountable for demonstrating Capital One's values in interactions with peers, customers, direct reports & supervisors.

• At least 2 years of Business Banking experience

• 5+ years Business Banking experience
• 1+ year of phone based sales experience
• Formal credit training