Job Description:

Job Summary:

This job is responsible for working with Small Business clients to grow and deepen both new and existing relationships over the phone. Key responsibilities include working with clients with revenues up to $5 million and delivering the entire suite of Small Business solutions including deposit, payroll, treasury, merchant, credit card, non-card lending, and digital solutions. Job expectations include providing end-to-end guidance and solutions to Small Business clients by taking a consultative approach and uncovering their life priorities to match them with appropriate solutions.

Responsibilities:

• Manages a portfolio of clients and leverages in-depth knowledge of clients business to uncover needs and deliver the appropriate solution
• Collaborates with sales and support partners across the enterprise and brings in partners at the appropriate time to support a sales opportunity
• Consults with Small Business clients to understand their business priorities and provide solutions that meet their needs
• Provides excellent overall client satisfaction
• Partners with credit, treasury, and Merrill product partners to ensure quality relationship assessment, prospect needs, and integrate design and execution of financial solutions
• Builds meaningful relationships and partnerships
• Executes on playbook strategies to achieve performance targets

• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Pipeline Management
• Credit Documentation Requirements
• Financial Analysis
• Oral Communications
• Prioritization
• Referral Management
• Coaching
• Interpret Relevant Laws, Rules, and Regulations
• Risk Management
• Written Communications

• 3-5 years of proven consultative sales experience in financial services, business to business sales, or small business banking
• Ability to operate in a phone based sales environment
• Proven track record of enhancing existing client relationships and meeting or exceeding sales goals
• Proven sales skills and client management experience
• Must be able to assess and analyze financial conditions of clients and industry trends
• Ability to understand and interpret financial statements and cash flow analysis
• Must have excellent verbal and written communication skills and demonstrated leadership ability
• Capable of partnering and negotiating with team of bank associates to solve client issues
• Proficient with Microsoft Office Products (Word, Excel, PowerPoint)

• Thorough knowledge of small business financial products and services
• Experience advising business owners on complex credit / lending solutions
• Familiarity with sales force automation (Salesforce.com/ACT and Interact)
• Ability to demonstrate examples of improving specific businesses financial outcomes by interpreting financial statements and recommending specific levers