West Creek 1 (12071), United States of America, Richmond, Virginia
Risk Senior Manager, Adherence Quality Assurance
As a Senior Manager of Controls for the Adherence Quality Assurance (AQA) team, you will be responsible for managing the strategic roadmap, governance and oversight of the regulatory call monitoring function for US Card. As part of the Card Risk organization, your focus will be to effectively lead a team of risk associates responsible for ensuring existing controls are designed effectively and operated within operational expectations, ensuring effective coverage against regulatory requirements on behalf of US Card Account Executives. In addition to oversight & governance and audit readiness, you will be responsible for managing a team of intent delivery leads whose responsibility it is to interface with the business in the design, development and operationalization of new controls. You will work closely with Legal, Compliance, Data Analysis and business partners in order to interpret requirements and ensure design and implementation of controls are delivered with quality and in harmony with AQA operational readiness needs. As owner of the controls strategic roadmap, you will not only manage the near term backlog, but also shape the long term innovation agenda, including leading efforts to drive application & implementation approaches for Machine Learning, NLP and modeling.
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This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Mondays and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Responsibilities:
- Co Develop a strategic vision for the AQA control environment
- Lead a team of associates focused on intent development, control delivery, strategic prioritization, and ongoing process improvement
- Lead development of control design, governance and delivery standards, to ensure ongoing sustainability & resiliency
- Manage controls backlog, ensuring ongoing transparency and prioritization of efforts both with external clients but also internal DA and Operational development partners
- Ensure visibility and transparency for internal and external stakeholders to the status of the Controls backlog, including development & ongoing prioritization discussions
- Shape and develop long term strategic roadmap with a differential eye towards innovation and partnership with emerging technology and platform capabilities (both at Capital One and industry wide)
- Participate as part of dynamic AQA leadership team, helping to drive outcomes not only for Controls, but the wider operational organization
Basic Qualifications
- Bachelor's degree or Military experience
- At least 4 years of experience in Risk Management, Audit or Governance
- At least 4 years of experience in People Management
- At least 2 years of experience in Operations
- At least 2 years of experience in Project or Process Management
Preferred Qualifications
- Masters Degree
- Project Management certification or PMP certification
- 1+ years of experience in Product Management
- 3+ years of experience in Operations
- 3+ years of experience in project or process management
- 3+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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