As a member of the Enterprise Messaging Governance team, you will leverage your risk management skills in conjunction with process management background & data monitoring skills to ensure Capital One maintains email compliance and deliverability goals. This role will be part of the team that develops, documents, and educates the enterprise on email best practices. This includes, educating our line of business partners and holding them accountable to the digital messaging standards that ensure positive business outcomes while providing exceptional customer experiences. The role will work directly with process managers, product managers, risk and compliance partners and data teams to develop and monitor well managed processes.

General Responsibilities

• Ensure adherence to the Email Governance Standard and overall health of email deliverability and privacy practices
• Work with Risk Partners to remediate issues or events related to Capital One's ability to send emails
• Provide subject matter expertise on Email systems, processes and use cases when representing the department in Audits, Exams and other 2nd line oversight initiatives.
• Build relationships and collaborate with cross-functional key stakeholders to identify potential risks within existing and new email use cases to drive well-managed outcomes
• Leading and owning oversight of specific process improvement work and collaborating with teammates on larger initiatives that impact Enterprise Messaging
• Leverage data and our technology eco-system to design, build, monitor, and govern process controls that ensure compliance with the Email Governance Standard
• Apply operational efficiency methodologies to design, manage, and improve experiences for our customer
• Partner across the team to execute email tests and gain key insights that will help shape the future of our enterprise wide customer communications strategy
• Support the launch of granular email preferences through assisting with the work to recategorize existing messages across messaging tools and documentation

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in Process Management, Product Management, Relationship Management, Marketing, Privacy, Compliance or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience
• 6+ years of experience in Process Management, Product Management, Email Marketing, Relationship Management, Compliance or Risk Management
• Ability to leverage data to monitor processes using Tableau or similar data sources
• Lean, Six Sigma, Business Process Management or SAFe certification
• Strong communication and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $118,700 - $135,400 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).