What You'll Do:

Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
• Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
• Advocating for the customer through human centered design methods, including: discovery, research, whiteboarding sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Connecting with design community peers by learning, sharing, and teaching
• Working with partners and teams across various geographie
• Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovery & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Participate in end-to-end product design by:
  
  
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
  • Creating process and user flows, wireframes, journey maps and interaction models, resulting in low to high fidelity prototypes
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
  • Supporting effective storytelling and presentation of visual concepts to various stakeholders
  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications:

• At least 4 years of experience with User Experience design

Preferred qualifications:

• Experience planning and/or facilitating workshops with cross-functional teams
• Portfolio of work which includes examples of product and visual design
• Experience working closely with developers and system architects
• At least 2 years of experience with Complex Data Product Eco-Systems
• At least 2 years of experience with visual design
• At least 2 years of experience working with large Enterprise teams
• Experience in Service Design or using Service Design methods and processes

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, Design; $114,700 - $130,900 for Sr. Associate, Design

San Francisco and San Jose, California (Hybrid On-Site): $142,100 - $162,100 for Pr. Associate, Design; $121,400 - $138,600 for Sr. Associate, Design

Illinois (Hybrid On-Site): $125,000 - $142,600 for Pr. Associate, Design; $106,900 - $122,000 for Sr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).