I can succeed as an Operations/Facilities Manager at Capital Group

As an Operations/Facilities Manager, you work as a first-level manager under limited direction; are completely responsible for the Tokyo site, day-to-day operations and the site(s) physical office environment. Lead and manage a team responsible for executing the daily activities within the site(s) and enriching the work experience for all Tokyo office employees. Consistently apply organizational policies, guidelines, and business objectives to effectively resolve business issues. Maintain knowledge of local policies and regulations and applies accordingly to site operations. Collaborate with site leadership and connect with global team and local associates to create a productive workplace and an effective workplace to meet business objectives.

• Is responsible for managing the planning, operations, and delivery aspects of the following:
  • Facility maintenance
  • Vendor management
  • Safety and security (including Ergonomics)
  • Associate services (e.g., convenience benefits, transportation)
  • Visitor services (e.g., reception and the visitor experience)
  • Client and internal events
  • Meeting/food service operations
  • Crisis Management and Business Continuity local site planning and event response
  • Space planning and move coordination
  • Mailroom
  • Coordination of the leasing function and management of the relationship with building management
  • Site-wide events to engage associates and build office camaraderie
  • Procurement of office, supplies, and equipment
• Collaborates with site leadership and OS senior management to establish service standards and guidelines.
• Creates and manages the site operating budget.
• Has interest and ability to broaden contributions and impact over time
• Participates in business planning and strategy discussions within Office Services, often leading department and regional initiatives.
• Collaborates and consults with site leadership to assess, recommend and respond to urgent, safety/security issues and/or highly visible business events (e.g., safety and security response issues, business continuity events, crisis management, leadership meetings etc.) as needed.
• Works with local/regional senior business leaders to develop strategic direction of Office Services in the region
• Manages site projects and related vendors that impact the office set up and productivity

• Demonstrates ability to effectively plan and manage the work of others
• Demonstrates ability to build relationships and influence senior business leaders on strategic business matters
• Demonstrates strong vendor management skills with the ability to coordinate work among third parties (including vendors, landlords, consultants and regulating authorities) as well as internal functions (Investment Group, Legal, and Risk)
• Demonstrates ability to lead and manage projects across multiple teams and departments
• Demonstrates effective written and oral communication skills with a diverse group of associates, senior business leaders and a diverse group of individuals outside the organization
• Demonstrates initiative by identifying issues and recommending solutions on complex and broad matter
• Demonstrates ability to plan processes and work across broad, diverse groups to assure work is completed in a timely manner
• Demonstrates sound judgement in resolving matters of high complexity
• Demonstrates effective and professional service orientation and builds appropriate rapport with internal and external contacts