At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Responsibilities:
- Monitoring of the SWIFT interfaces (Alliance Access, Alliance Gateway, and SWIFT Web Platform, FinMapp) for our global SWIFT Service Bureau.
- Independent management of customer inquiries in the area of user and account management.
- First-level customer support for our national and international customers within the contractually defined response times.
- Independent resolution of incidents of simple and medium complexity within the SLAs agreed with customers, as well as supporting improvements to reduce the number of incidents.
- Handling and support of RMA customer inquiries.
- Participation in on-call duty.
- Participation in weekend administration.
- Support on projects to improve the services within your area.
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- Bachelor degree in Information Technology, Business studies.
- Experience in specifying functional and technical requirements.
- Good knowledge of national and international payment transactions and securities business, along with the associated potential applications of SWIFT products.
- Product and system knowledge in the SWIFT products we deploy as well as within the extended SWIFT product portfolio.
- Experience in first-level support.
- Solid understanding of data protection and data security.
- Independent, solution-oriented, and efficient working style.
- Ability to work in a team in a multicultural environment.
- Flexibility, strong communication skills, and a confident demeanor, as well as a good understanding of our company's customer and service orientation.
- Excellent written and spoken German and English skills.
- Willingness to work flexible hours and on-call duties.
- Work and residence permit for Germany.
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.