At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Responsibilities
Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
Research front-to-back office issues and questions pertaining to trade entries, order management, portfolio performance, reporting, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.
Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
Prioritize multiple client inquiries with different SLAs in a fast-paced environment.
Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.
Escalate issues internally with the appropriate level of urgency to meet client deadlines.
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
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We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Client-provided location(s): Bengaluru, Karnataka, India; Hyderabad, Telangana, India
Job ID: broadridge-JR1070863 Employment Type: Full Time
Perks and Benefits
Health and Wellness
Health Insurance
Dental Insurance
Vision Insurance
FSA
FSA With Employer Contribution
HSA
HSA With Employer Contribution
Life Insurance
Short-Term Disability
Long-Term Disability
Fitness Subsidies
Pet Insurance
Mental Health Benefits
Parental Benefits
Family Support Resources
Birth Parent or Maternity Leave
Non-Birth Parent or Paternity Leave
Adoption Leave
Fertility Benefits
Work Flexibility
Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities
Work-From-Home Stipend
Office Life and Perks
Commuter Benefits Program
Casual Dress
Happy Hours
Company Outings
On-Site Cafeteria
Holiday Events
Vacation and Time Off
Paid Vacation
Paid Holidays
Personal/Sick Days
Leave of Absence
Volunteer Time Off
Unlimited Paid Time Off
Financial and Retirement
401(K)
401(K) With Company Matching
Performance Bonus
Financial Counseling
Relocation Assistance
Professional Development
Tuition Reimbursement
Promote From Within
Mentor Program
Access to Online Courses
Lunch and Learns
Leadership Training Program
Internship Program
Diversity and Inclusion
Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at Broadridge.