JOB DESCRIPTION
Location: Yarra Falls, Melbourne (Hybrid)
In this position, you'll be based in either Yarra Falls Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
We are seeking a highly motivated and experienced Application Support Analyst to join our Computershare Technology Services team, based in our Abbotsford Melbourne office. If you are looking for a challenging and rewarding role in application support, then we want to hear from you. Please submit your application today and take the first step towards joining our dynamic and innovative team.
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A role you will love
Computershare Technology Services (CTS) is seeking an Application Support Analyst experienced with VMS/Linux software to join on a permanent full-time basis.
As an Application Support Analyst, your main focus will be on maintaining the efficiency and reliability of the core system (Scrip) within the Oceania region. Additionally, you will be responsible for delivering application functionalities and infrastructure changes to ensure that everything runs smoothly. Your role is essential in ensuring that all stakeholders are adequately supported to meet their strategic agendas.
Joining a close-knit team that requires collaboration with all business units, direct clients, and other technology teams. This position will provide exposure to complex environments and interfaces through issue diagnosis, application analysis, processing of requirements, and some essential testing.
This position requires that you are flexible with working hours and able to cover shifts on a rotating roster from 7am - 7pm with the 2 shifts being 7am - 3pm and 11am - 7pm. There will also be an on-call support component to this role with a rotating on call roster every 8 weeks.
Some key responsibilities:
- Provide technical mentoring and guidance to clients
- Respond to requests for technical assistance in person, via phone, electronically
- Resolve client issues in a timely and efficient manner
- Liaise with development teams to resolve software issues
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes, and updates
- Ensure all relevant processes, documents, checklists, and standards are adhered to in order to maximise quality
- Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiency
- Redirect problems to an appropriate resource
What will you bring to the role?
- Extensive VMS/Linux/ Application knowledge
- Relevant experience in the Financial/Share Registry sector
- High degree of self-direction, initiative and motivation
- Flexible approach to work, including hours
- Able to work under pressure and set priorities and deliver to tight deadlines
- Ability to work with demanding stakeholders and develop strong working relationships
Desired skills and experience:
- Excellent written and verbal communication skills
- Understanding of ITIL framework
- Dedication to deliver to deadlines
- Lateral thinker, with a broad outlook, solution oriented
- An ability to learn on the job
- A team player
- Must possess strong attention to detail
- Motivated to provide a quality service
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.