At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
We are looking for a motivated Infrastructure Delivery Assistant to join our team on a permanent basis. This position has been created to support the Infrastructure Delivery Team globally with various operational and administrative tasks. It will require you to communicate with internal teams, external clients and vendors.
As this role is to support our global team, it would be expected that your working hours would be approximately 2:00-11:00 PM (including lunch break) local time, although this can be discussed further. This role would most likely suit someone with 1-3 years of working experience.
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Key Responsibilities
- Generating infrastructure client order forms and tickets on various platforms
- Working with Sales Operations to ensure that all details on orders forms have been thoroughly checked and validated before being sent to clients
- Working with Invoice & Sales Operations to ensure that all order forms signed by clients are tracked to ensure clients are being invoiced accordingly for their services
- Creating & closing opportunities in Salesforce
- Notifying clients once services have been delivered
- Responsible to ensure all infrastructure order forms are located when a client cancels a platform
- Ensuring vendors are notified of cancellations to cease connectivity when necessary
- Ensuring all new and ceased connectivity is documented on the appropriate platform where necessary
- Working with the Head of Infrastructure Delivery & Operations to help automate and streamline processes from the time an order is created to when the service is cancelled
- Updating Salesforce entries
- Insuring the CMDB is updated
- Providing quotes internally and to clients
- Reporting exchange usage to various venues
- Customer facing with excellent written and verbal communication skills
- Fluent in English
- Ability to work in a fast paced, constantly changing environment with the desire and ability to learn quickly
- Possess a 'can-do' attitude and can self-manage your time
- Good attention to detail
- Knowledge of Power Automate would be highly beneficial
- A basic understanding of network terminology would be beneficial
- Understanding terminology used in Order Forms or Sales Contracts
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.