Premier Account Leader and Senior Country Officer, Nordics

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

In this dual role, the holder will act as both Premier Account Leader and Senior Country Officer for Nordics region - based in our Stockholm office

As the Premier Account Leader (PAL) they will report into the Global Head of Account Management and the President, Broadridge International and build new value for our clients and Broadridge by understanding strategic opportunities and focus on establishing and maintaining enterprise-wide business relationships with clients to drive coordinated planning and execution that improves revenue retention, renewals, and new sales potential for Broadridge. This will be achieved by having direction over our premier accounts and establishing account-based goals around sales, retention and renewals, proactively engaging accounts, conducting regularly scheduled core team meetings and act as the primary point person for senior leadership/partners.

• Play a visible role as the identified leader of our Swedish business. Act as primary point person for senior leadership and partners and provide updates on key initiatives and developments as needed.
• Develop and deliver a clear country plan - pulling together each of the business plans within Nordics into a single plan that aligns with the Company's overall goals and objectives.
• Drive/support continuous improvement initiatives to enhance Broadridge's products, and services.

• As Senior County Officer/PAL lead the in country Sales and Account Management teams to build and nurture strong relationships with Premier Account clients across our enterprise in Nordics, understanding their needs/opportunities and facilitating required resources to provide and service those solutions. This will include assisting in building the pipeline and relationship management across Broadridge global businesses within the key Swedish accounts and be responsible for account retention.
• Develop holistic strategic account plans for each account - including via feedback from clients - to identify annual, account-based goals and provide Broadridge with full understanding of the strengths, weaknesses, opportunities and threats within the account.
• Maintain a constant awareness of current and planned development of Broadridge products and services to ensure clients are aware of our positioning in the marketplace and drive product enhancements.
• Monitor and improve customer satisfaction with Broadridge's business lines addressing service, technology and product development (Account Health) and raise issues as appropriate to ensure they are addressed. Act as a primary senior point of contact for all Broadridge related services issues, with the ability to develop realistic approaches to solving business problems while meeting client requirements. Improve the client experience by having the depth and breadth of knowledge about the account and their products/services to advocate on their behalf.
• Originate large pipeline opportunities within the assigned accounts. These could be groundbreaking programs or working with accounts to match their needs with Broadridge new and strategic products and solutions.
• Oversee a standardized and consistent cadence and process of Quarterly Business Reviews with the assigned accounts. Drive the standard methodology around an executive level review of the account performance at the C-suite.

• In conjunction with key stakeholders (including Sales, Account Management and Business/Product) identify and pursue new business opportunities, partnerships, and collaborations that expand Broadridge's market reach within Nordics and play a key role in driving deals forward.
• Develop and maintain relationships with institutional clients, trading firms, investment banks, and other stakeholders. Network with client organisations to understand market trends that effect our product set and adjacent opportunities that will identify new opportunities which meet future client need and lead to significant growth, increase revenue and support retention.
• Establish and maintain C-level relationships and introduce Broadridge to senior executives, and to develop and expand these relationships both horizontally and vertically within account. Build new relationships with executives who will make/influence decisions on BR products.

• As Senior Country Officer/PAL, coordinate internal resources including Account Specialists, Market Segment Sales Leaders, Product Specialists, Broadridge Exec Mgt. and North American based Premier Account Leaders to handle renewals, help drive origination and pipeline growth.
• Engage regularly and in an informative manner to ensure effective teamwork across Broadridge. Conduct regular core team meetings to discuss accounts and coordinate sales activities across the team and the account to ensure optimal coordination.
• As Senior Country Officer/PAL, provide strong leadership to our associates in Nordics - driving high retention, engagement and attendance in our office - playing a key role in the CSE (Social & Economic Committee)
• Be involved in key people related decisions which impact Nordics - for example hiring, development, compensation and exits
• Effectively communicate Broadridge's performance, strategies, and achievements to Broadridge associates.

• Collaborate with legal and compliance teams to establish and maintain robust risk management practices and adhere to all relevant regulations, industry standards, and compliance requirements.

• Represent Broadridge Nordics at industry events, conferences, and forums, establishing the company as a thought leader.
• Contribute to industry discussions, whitepapers, and publications to enhance Broadridge's reputation.
• Provide regular updates on key performance indicators, market trends, and industry developments.

• Bachelor's degree required; master's degree preferred
• Years Experience: 10+ Years national and international experience. Deep expertise within the FinTech sector - in particular Capital Markets, securities services and buy-side; FinTech; Executive Account management
• Expert in sales, product (specifically Post Trade processing platforms), business management, strategy, product management development, investor communications and/or change management - Consistent track record of results against quotas
• Strong client management skills, comfortable and with experience of, working at C-Suite levels in both relationship management and sales context - Ability to effectively navigate and maintain relationships at senior levels within complex organizations.
• Able to work in a matrixed environment, globally - and influence across the matrix through excellent relationship building skills - utilising these skills with clients and external stakeholders.
• Strong understanding of current trends and opportunities in FinTech
• Proven track record of executive leadership and strategic planning, ideally at the C-suite level - setting and exceeding clear goals and providing sponsorship, coaching, collaboration and mentoring.
• Knowledge of regulatory requirements and compliance standards
• Exceptional communication, presentation, negotiation, problem solving and relationship-building skills. At all levels of the organization - and both internally (Town Halls) and externally (client and industry events).
• Strong analytical and problem-solving abilities, with a data-driven and results-oriented mindset.
• Ability to lead and inspire cross-functional teams, fostering a collaborative and high-performance culture in particular across many different cultures and sensitivity to cultural differences in ways of doing business.
• Demonstrated ability to navigate complex market dynamics, technological advancements, and competitive pressures.
• Ability to travel, as will be representing Broadridge's business at banks globally (notably US) up to 40%
• Fluency in Swedish and English required.