At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
In this role as product specialist, you will support the design and development of digital product and platform capabilities. You will partner with cross functional teams across our sales, client services, operations, technology, legal, marketing, and product groups to understand client needs, and prioritize those needs to design products and solutions that support business strategy and priorities. You will coordinate all aspects of a product or service offering for a client, from inception to installation to final delivery.
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We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work from home.
Responsibilities:
- Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Applies a theoretical knowledge-base to work to achieves goals through own work
- Characterized by specific functional expertise typically gained through formal education
- May provide guidance to others as a project manager using technical expertise
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
- Explains difficult or sensitive information; works to build consensus
- Requires in-depth knowledge and experience
- Uses best practices and knowledge of internal or external business issues to improve products or services
- Works independently, receives minimal guidance
- Acts as a resource for colleagues with less experience
- Minimum 4-6 years' experience as either a business analyst/product owner/project manager or client support specialist.
- Prior Fixed Income Markets Experience
- Knowledge of AS400, SQL, and blockchain are highly preferred
- Prior experience writing business requirements, user stories or functional specifications required
- Ability to prioritize effectively, multitask, and manage time appropriately
- Excellent written and verbal communication skills including a strong track record of cross-team and cross-client team participation
- An energetic, positive, and innovative attitude, with leadership and facilitation skills to bring products and projects to a successful delivery
- Experience with Agile and Waterfall Methodology
- BS/BA degree
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.