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Junior Technical Support Engineer (Java Focus) (Hybrid-Flexible Options)

AT Broadridge
Broadridge

Junior Technical Support Engineer (Java Focus) (Hybrid-Flexible Options)

Manila, Philippines

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Overview:

Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.

Key Responsibilities:

  • Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
  • Handle internal and external customer inquiries via email and phone.
  • Offer technical feedback to R&D for product improvement.
  • Maintain and update technical documentation.
  • Conduct diagnostic tests to quickly identify and resolve issues.
  • Collaborate with cross-functional teams to meet customer needs efficiently.
  • Prioritize and escalate critical issues while ensuring quality service.
Minimum Qualifications:

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  • Experience: 2 to 4 years in a similar technical support role.
  • Technical Skills: Proficiency in JAVA is a must. Basic knowledge of Linux/Unix environments are advantageous.
  • Industry Experience: Familiarity with financial trading support and a general understanding of the financial industry.
  • Communication: Excellent English communication skills, both written and verbal.
  • Problem-Solving: Strong critical thinking and analytical skills, with experience in managing multiple issues.
  • Education: Bachelor's degree in Computer Science, Engineering, or a related field.
#LI-TV1 #LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Client-provided location(s): Manila, Metro Manila, Philippines
Job ID: broadridge-JR1071430
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.