At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring ! We're hiring a dynamic Loan Processing Specialist to spearhead an exciting transition in our global credit business. In this pivotal role, you'll have the unique opportunity to build and lead a high-performance loan processing team from the ground up. You'll develop and implement cutting-edge KPIs and SLAs, revolutionizing our operations with a round-the-clock operational model that supports our global reach. We're looking for someone with a wealth of experience in Loan Processing within funds administration, who also brings exceptional leadership skills and a knack for driving transformative process improvements. If you're ready to make your mark and lead us into a new era of operational excellence, we want to hear from you!
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We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandrequired to be in an office 2x a week.
Responsibilities:
- Lead the transition of all loan processing activities for the global credit business to a centralized operational model in 2025.
- Develop and execute a comprehensive transition plan, including detailed timelines, resource allocation, and risk management strategies.
- Ensure seamless knowledge transfer and integration of loan processing activities, minimizing disruption to business operations during the transition.
- Design and implement a comprehensive KPI and SLA framework for the loan processing team, ensuring alignment with business objectives.
- Establish clear metrics for processing efficiency, accuracy, compliance, and timeliness.
- Optimize workflows to maintain continuous loan processing and timely resolution of issues, improving service levels and client satisfaction.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Provide coaching, mentorship, and development opportunities to team members, supporting their professional growth and enhancing team capabilities.
- Lead the identification, design, and implementation of process improvement initiatives within Loan Processing throughout 2025.
- Collaborate with technology and operations teams to automate manual processes and implement advanced tools to enhance loan processing efficiency.
- 5+ years of experience in Loan Processing, credit operations, or funds administration, with a strong focus on global loan processing.
- Proven experience in leading large operational transitions and building centralized processing functions.
- Strong leadership skills with a track record of building, managing, and motivating high-performing teams.
- Excellent project management skills, with a demonstrated ability to deliver complex projects on time and within budget.
- In-depth knowledge of loan processing systems, best practices, and regulatory requirements.
- Strong analytical and problem-solving abilities, with a focus on process optimization and operational efficiency.
- Excellent written and verbal communication skills.
- Ability to create and work in a high-volume, collaborative, deadline-driven environment.
- Budgeting experience at the division level or higher.
- Strong understanding of global financial services regulations and technology trends.
- Excellent judgement and commercial acumen, influencing and acting with confidence with diverse and challenging stakeholders.
- Manage competing demands, actively prioritizing and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
- Bachelor's degree in Finance, Business Administration, or a related field. Advanced degrees or professional certifications (e.g., CFA, MBA) are highly desirable
Bonus Eligibility:Bonus Eligible
Benefits Information:Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.