At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
In this role, you would manage the delivery of contracted services to clients to ensure that SLAs and KPIs as defined in the relevant contracts are met or exceeded. Maintain tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Build and maintain strong client relationships and provides day-to-day client advice and support. Promote the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Establish consistent processes for reviewing and assessing service metrics & reporting.
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Responsibilities:
- Act as a liaison for internal/external vendors, while ensuring a timely and efficient delivery of printed materials
- Research and provide solutions to day-to-day inquiries and requests by internal and external customers
- Coordinate document prepress production with internal and external domestic and offshore teams
- Assist with the development of workflow processes, procedures and reporting.
- Liaise between Client, Print Operations, Sales and Client Services to ensure the timeliness and accuracy of the printed material
- Foster Team Approach and positive relationships with Account Management/Sales and vendors
- Responsible for On-Boarding and management of existing and new accounts
- You may perform other related duties and projects as assigned
- Strong social and customer service skills
- A self-starter with strong attention to detail
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook etc.)
- Ability work in a collaborative environment and adapt to changing circumstances
- Ability to multi-task, and excellent time management and follow-up skills
- Ability to maintain positive relationships with clients to ensure their happiness
- Salary: $65,000-$70,000 depending on experience
- Bonus Eligibility: Annual bonus
- Paid Time off: FlexPTO
- Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire. For more information please visit www.broadridgebenefits.com
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.