• Lead development efforts as well as supervise vendor resources during major initiatives
• Assist with creation and implementation of comprehensive test plans to ensure the quality of applications prior to deployment
• Assist with building change management and training plans for any new system implementations, and provide post-implementation support for users
• Work with Legal & Risk stakeholders to document and test enhancements to existing systems
• Work closely with the vendor to understand the functionality of the SaaS solution
• Create and maintain the knowledge articles for Level 1 support by the Service Center
• Perform technical analysis of new business requirements
• Assist and provide technical support on issues, to ensure proper root cause analysis and quick remediation
• Work collaboratively with team in supporting the current application environment

YOU'RE GOOD AT
• Applying Agile product delivery methodologies and principles, including work estimation techniques
• Working closely with key stakeholders and providing a high level of customer service in a friendly, professional manner
• Leveraging strong analytical abilities and creative problem solving
• Learning new tools and technologies with a high degree of technical competence
• Advanced verbal and written communication skills
• Showing a commitment to deliver high quality work on time
• Expert problem-solving skills, with the ability to determine issue root causes and produce creative solutions
• Working with multicultural distributed team located in different time zones and have the capacity to work on multiple projects concurrently.
• Excellent documentation skills
• Working independently with limited direction

YOU BRING (EXPERIENCE & QUALIFICATIONS)
• Bachelor of Arts or Science degree, or equivalent, in a related field
• Minimum of 7-9 years of experience supporting systems in an analyst role
• Proven ability to understand and capture business requirements and implement those requirements in a product
• Testing and quality assurance best practices preferred
• Experience in working with cloud-based (SaaS) products and platform user support
• Advanced knowledge of working with Microsoft Excel, PowerPoint, Visio, and task management software (i.e. JIRA or similar tool)
• Experience working in an Agile team on critical line-of-business applications
• Experience working with software systems management is required
• Proficiency in speaking, writing, reading, and presenting in English is required
• Experience with the Icertis platform is preferred

YOU'LL WORK WITH
You don't have to fit into a mould at BCG-there isn't one. We seek people with strong drive, relentless curiosity, desire to create their own path, ability to work collaboratively, and the passion and leadership to make an impact. You'll collaborate on challenging projects with team members from many backgrounds and disciplines, increasing your understanding of complex business problems from diverse perspectives and developing new skills and experience to help you at every stage of your career. You'll be able to experience business on a genuinely global scale and learn how to bring together people from different cultures to uncover insights that challenge the status quo. You will work closely with a cross functional team that is collaborative, passionate and that holds themselves to a high standard. Your stakeholders are incredibly intelligent and analytical, and make business decisions with a global lens.