WHAT YOU'LL DO
BCGers are people with extraordinary, and diverse, talents, and have a strong drive to continually
improve themselves. The learning and development function supports the growth of BCGers by
designing and delivering business-centric learning and development programs and capstone events.
In this role, you will be responsible for delivering selected virtual and/or residential in-person learning
programs to consulting teams across Asia Pacific. Additionally, you will take on L&D initiatives from
time-to-time. You will work closely with BCG's local, regional and global teams.
Your main responsibilities will include, but are not limited to:
1. Manage logistics and operations of training programs and learning journey activities
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Manage training schedules
Manage training registrations and invitations. Track attendance and facilitate postponement / cancellation process
Use BCG's learning management system to maintain training database (program dates, participants, trainers, etc.)
Prepare program logistics
Virtual/ online programs: Set up Zoom links and Outlook invites accordingly, prepare supporting platforms (e.g., Slack for participant's online communication and Trello as information repository)
Residential/ in-person programs: Source and secure training locations and venues (hotels, restaurants, etc.), develop airfare guideline, and participant pre-departure handbook, etc.
Provide live training support and play the role as a program host, with potential to host training opening and closing sessions
Build relationships with internal and external trainers while managing their scheduling, logistics, contracting, billing and invoicing
Manage post-program feedback process including executing surveys, develop feedback summary reports and manage communications with internal and external trainers
Support development of annual budgets for responsible training programs and track/ audit actual spending
Maintain the filing system for training materials and documents, making updates to materials on an as-needed basis
Propose and lead initiatives to continuously enhance L&D operations
2. Contribute to opportunities to improve learning and development programs overall
Support change management initiatives to create awareness and adoption of L&D's latest initiatives
Be a thought partner to the broader team on opportunities to improve operation effectiveness and efficiency
Manage special projects relating to operations which may involve collaborations
with Learning & Development network, People Team and other BST / Consulting Teams
3. Help develop the regional training community
Answer requests for information & materials
Coordinate regular meetings and conference calls
Welcome and support new members to the AP L&D community
YOU'RE GOOD AT
Being organized with attention to detail and accuracy within a fast-paced and complex environment
Displaying service-oriented mentality and responding to customer's needs with a sense of urgency
Hosting large groups of learners-able to read the room, inject energy and support trainers
Collaborating with program core team, displaying a high level of motivation and enthusiasm for tasks
Working effectively and independently in a wider virtual team environment, partnering across functions, geographic, cultures and staff levels within BCG
Anticipating, identifying, analyzing and solving problems creatively
Excel, Outlook, Word and PowerPoint and have the ability to pick up digital tools quickly (Zoom, Slack, Trello, Sharepoint, etc)
YOU BRING (EXPERIENCE & QUALIFICATIONS)
BA/BS degree required
* 3-5 years of experience in learning & development / HR operations or event management
YOU'LL WORK WITH
You will be part of the AP Consulting Learning and Development team and you will be reporting to the AP Consulting Learning and Development Operations Senior Manager