Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest e-commerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings' total revenue.
With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world's largest selection of incredible places to stay, rental cars, flights, rides and attractions. The Booking.com website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.
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The eDiscovery Manager is a member of the Legal and Public Affairs team within Booking.com and will oversee a portfolio of discovery projects related to litigation matters, regulatory inquiries and internal investigation requests. The ideal candidate will interact with various teams including Human Resources, Legal, Security, Compliance and IT Services in the course of handling complex discovery projects. Our eDiscovery Manager will also work closely with our US-based parent company, Booking Holdings Inc., to support other business units/ brands within the corporate family (such as Agoda, Priceline, Kayak and Opentable), including a project to launch a dedicated eDiscovery platform as well as to provide general day to day eDiscovery support to our global brands.
The ideal candidate is a technically literate self-starter with excellent understanding of the legal framework of global eDiscovery, existing protocols, practices and technical solutions and relevant legal standards and can manage both the strategic design, operational activities and implementation of best practices.
To be successful, the candidate will be comfortable operating independently in a fast paced tech environment and will possess the ability to remain calm under pressure. They should have the ability to work proactively with various teams to build consensus across the wider corporate group. In addition, the eDiscovery Manager will need to have experience of managing and inspiring a team.
Key responsibilities:
- Support Booking Holdings Inc with the development and implementation of the group's eDiscovery strategy by driving communications in relation to our eDiscovery capabilities group-wide
- Define, communicate, and uphold eDiscovery operating standards, workflows and policies for litigation and investigative support
- Apply information governance and eDiscovery subject matter expertise when advising in-house and outside counsel on active litigations, regulatory and investigative matters
- Work closely with the internal stakeholders and external parties to successfully deliver on a range of eDiscovery projects
- The ability to explain complex ediscovery and forensic technology concepts to internal and external legal counsel.
- A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels inside and outside the company, are essential
- Supervise quality control review for responsiveness, confidentiality and privilege and implement appropriate workflows for assigned tasks
- Consult matter teams regarding the application of technology assisted review (TAR) options, including message threading, near duplicates, concept searching, data visualization and machine learning algorithms
- Actively contribute to building knowledge capital, sharing knowledge, and gathering intelligence through extensive research and networking.
- Establish Governance processes, Standard Operating Procedures, Service Level Agreements and other measures and instruments to support the delivery of high quality services, delivered by the best talent at an optimised price point.
- Create strong partnerships with security, human resources and legal across the Booking Holdings group
Key skills and experience:
- A minimum of a BSc, MSc or equivalent, preferably in Technology, Information Systems, or related work experience
- A minimum of 5-7 years experience with eDiscovery, document review management and multiple eDiscovery platforms
- Proficient and strong technical skills working with eDiscovery and litigation hold software tools (e.g. Exterro, Relativity, Clearwell, Nuix). Exterro experience preferred, but not essential
- In-depth understanding of the legal and operational framework of eDiscovery across the stages of the Electronic Discovery Reference Model (EDRM), across various global jurisdictions but specifically in the EU, UK and US
- Ability to take initiative and deliver appropriate communications to diverse audiences, including Legal, Security, IT and Human resources
- Comfortable collaborating with external parties for cross-functional eDiscovery projects
- Proficient and strong technical skills working with information technologies and computer hardware/software specifications in order to utilize specialized forensic tools (EnCase, FTK, BlackBag etc) and procedures to digitally collect, preserve, and examine computer related evidence, preferably in a corporate environment
- Additional certifications in relevant tools and/or technologies (IACIS, EnCE, CCE)
- Fluent in English, both written and spoken
- Strong commercial experience in building and managing teams
- Strong skills in negotiating, relationship building, problem solving, and timely problem escalation
- Proven ability to independently identify, prioritize, and resolve issues quickly and effectively in a positive and practical manner
- Ability to manage and deliver on complex eDiscovery projects
- Strategic thinker with analytical and problem-solving experience
- Must be a self-starter and have the ability to work with minimal supervision - enjoys creating and implementing new initiatives
- A passion for getting things done without compromising on attention to detail
- A drive to further Booking.com's Values (Think Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).
Further skills we are looking for:
- Culture fit - The company is energetic, fast-paced and always evolving. This person brings the same energy and enthusiasm to work and has a hands-on, let's get the job done attitude
- Self-starter - Manage ediscovery projects and come up with new initiatives with minimum guidance
- Commercial Awareness - Eagerness to understand the business
- Results Oriented - Meets deadlines on assignments, juggles multiple projects.
- Data driven - Is able to make decisions and identify risks through the analysis of big data
- People manager - experience in managing and motivating teams
- Communication - Is able to work with all levels of individuals up to and including executive management
- Building relationships - Able to establish a relationship of trust and collaboration with colleagues while presenting a sense of shared mission
- Entrepreneurial and committed to self-development
Booking.com ensures equal employment opportunity to all employees and applicants. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy and childbirth, sexual orientation, or any other characteristic protected by applicable laws and regulations. We aspire to have a workplace that reflects all of the diverse communities we serve and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. We work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
Why join the Legal & Public Affairs Team now?
Booking.com's Legal & Public Affairs team is on a transformational journey at a transformational time for e-commerce and travel (think: growth, innovation, changes to how we operate); you will have an opportunity to actively shape the Department's future. The Legal & Public Affairs team is also a critical part of the enablement of Booking.com's strategy of the Connected Trip (a travel experience that includes not just accommodation, but also transportation, attractions, experiences, payments, flights etc).
This is a journey that requires close business and Legal & Public Affairs partnerships to redefine our business model, navigate complex regulatory environments, build new products, and negotiate increasingly elaborate commercial deals, among other important projects our teams get involved in every day. To tackle this mission, it all starts with a strong team passionate about growing Booking.com in an ethical and sustainable way!
The highly-skilled members of the Booking.com Legal and Public Affairs department advise the business and drive the company's objectives.
Who we are
To match our global footprint and the array of challenges we face, we are proud to highlight the diversity that exists across this group. We are a team of over 165 professionals - representing more than 35 nationalities - with lawyers qualified in many different countries, as well as non-lawyers with public policy, economics, compliance and risk backgrounds. Our team's previous experience spans across a multitude of industries with team members having worked for major global companies (including Uber, American Express, Airbnb, Amazon, Google, Nokia), tech and other startups, government entities (e.g., the Dutch Competition Authority), and reputable international law firms (e.g., Hogan Lovells, Freshfields Bruckhaus Deringer, Reed Smith, DeBrauw, White & Case, Baker Mckenzie), and Public Affairs firms (e.g., FTI Consulting, FIPRA, Brunswick).
In addition to our day-to-day work, we actively seek opportunities for our team members to engage in the wider global legal and public affairs communities through speaking engagements, training programs, and association memberships. We also believe in actively engaging with stakeholders to share our insights on policies affecting the travel experience and how travel tech innovations can fuel the digital transformation of the travel industry.
As a team, we believe in:
- Integrating with the Business and Legal having a "seat at the table": we are decision makers that can have a real impact on Booking.com's future
- Booking's mission of making it easier for everyone to experience the world. Travel helps people become more open minded, curious and flexible
- Allowing members of our teams to experience different areas or, if they want to be specialists, give them the tools to become more effective in their jobs
- Always looking for better ways of doing things, improving our Legal Operations function, innovating and exchanging best practices
- Accepting that it's OK to make mistakes as long as we learn from them
- Having a sense of humour and having fun working together; we are a team that likes to collaborate and share in joys and challenges together!
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.