About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description:
At Connectivity Professional Services, we are an innovative part of the Connectivity Partnerships team at Booking.com whose mission is to manage the ecosystem of hospitality technology companies and by doing such, deliver cutting-edge solutions to our accommodation partners. These partners develop a range of software from channel management and Property Management Systems to online booking engines and Revenue Management. Our goal is to become the trusted advisor for Booking.com's network of Providers, helping them optimize the experience with Booking.com and achieve unparalleled success.
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As a Business Solution Architect, you will play an integral role within Connectivity Professional Services. As a technical and business expert, you will work closely with clients, including global accounts (such as Chains) and premier connectivity partners, to guide them through transformational projects aimed at optimizing accommodations' experience and maximizing business using Booking.com products and services.
Key Job Responsibilities and Duties:
- Develop and sustain relationships, becoming a trusted advisor for all stakeholders of strategic clients.
- Support solution engagements, bridging potential connectivity solutions between Booking.com and partner hospitality tech teams.
- Drive a transparent feedback process from clients and the market to internal stakeholders, helping prioritize technical development based on validated business cases and industry knowledge.
- Ensure alignment of technical solutions with the overall account strategy, collaborating closely with responsible Commercial Managers.
- Drive effective decision-making by identifying client needs and motivations, translating them into actionable solutions.
- Evaluate hospitality tech solutions considering cost, business requirements, technology requirements, and emerging technologies.
- Shape client solution landscapes to accelerate the adoption of Booking.com's Connectivity Products.
- Map business challenges to various service offerings and technology solutions.
- Support clients in optimizing user experiences and achieving improved business outcomes.
- Enhance Connectivity Partners' technical capabilities via learning paths and architectural workshops.
Qualifications & Skills:
- MSc in Computer Science, Information Technology, or a related field required.
- Minimum 5+ years of experience in IT or Consulting, with a focus on pre-sales and post-sales engagements.
- Strong experience in building or integrating software applications with relevant knowledge of development languages and tools.
- Proven track record of maintaining data security, integrity, and quality by following industry standards and best practices.
- Exceptional critical thinking skills to identify patterns and underlying issues in complex situations, applying logical and analytical problem-solving.
- Extensive experience in professional services; building and optimizing repeatable service offerings and creating standard reusable collateral.
- Excellent communication skills capable of conveying clear, well-structured, and meaningful information using suitable mediums and language.
- Proven background in roles such as solution architect, implementation consultant, sales engineer, solution consultant or business solution architect.
- Experience with cloud computing platforms, enterprise APIs, solution architecture within web and mobile environments, and emerging computing trends.
- Demonstrated ability to lead and deliver technical projects and workshops across multidisciplinary teams.
- In-depth knowledge of the software development lifecycle, application architecture, and hands-on experience with programming languages and designing architectural diagrams.
- Ability to create compelling business cases and solve business challenges with innovative technical solutions.
- Results-driven with a track record of driving projects to successful completion.
- Availability and willingness to travel internationally up to 40% of the time.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
This section should provide:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.