Relationship Manager, Associate

The Aladdin Client Business (ACB) entity is effectively responsible to growth the Aladdin business with our existing external clients, implement our solutions and manage the relationship & services across the lifetime of our clients.

The role sits within our Client Engagement team that is responsible to expand our footprint withing our existing client base as well as minimize churn and provide best in class user experience on our technologies: user adoption, value delivery and client satisfactions are key objectives for our teams.

The successful candidate will be an integral part of the Client Engagement team and will assume a Client Relationship Manager position, servicing our clients in North America (USA, Canada) across a range of activities including relationship management, business development, churn prevention and value delivery.

The candidate should have a solid finger pulse of the client's entire organization and be imbedded into the client's key Decision Makers and Business leaders to drive adoption and growth. Commercial and client facing skillsets are a must.

Key Responsibilities

This role is within Belgrade ACE team who covers small/med asset managers clients around the globe. Belgrade ACE team is part of the global ACE organization, responsible for client satisfaction and growth.

• Responsible for 3 key objectives for their individual portfolio of clients:

• Ensure client satisfaction (health score)

• Expand footprint (harvesting)

• Prevent revenue attrition (churn)

• Lead and establish strong personal relationships with clients and represent BlackRock software business in a compelling fashion

• Liaise with the client's key stakeholders in the region and provide strong leadership for the eFront relationship. Specifically tasked to build senior connectivity within our client base

• Develop a strong working relationship with clients to promote adoption of our technologies

• Develop strong relationships with all groups within BlackRock to ensure an excellent client experience and convey client requirements to relevant teams as necessary. (Product, Support, Business Development, etc.)

• Responsible for maintaining accurate CRM data and ensuring adherence to internal processes and protocols.

Skills And Qualifications

Must Have:

• Fluent in English and Serbian

• 3 years + in the Fintech/Finance industry (as a client, in a consulting company, with a technology provider)

• Ability to build relationships across a broad range of backgrounds from IT, operations, investment teams to C-suite

• Uncovers and meets the need of clients; builds strong working partnerships with clients and internal teams; acts with urgency and works hard to address client demands; effectively manages clients' expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic

• Committed to gaining relevant knowledge, skills and experience in commercial markets; stays passionate about the business and maintains current knowledge about competitor products and services

• Strong sense of emotional ownership and accountability

• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning

• Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities

• Comfortable working diverse and multi-cultural environment

Nice to have:

• Knowledge of capital markets - private market focus; understanding of business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied

• Technologically "aware" to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary

• A consultative approach to understanding client needs and a passion for solving problems

• Used to manage her/his work and report with data & analytics.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.