Job Description

What you do:

Customer Service

• Provide answers and solutions to Aravo users via the ServiceNow ticketing system, emails, Teams chat, and calls.
• Monitor the vendors' onboarding progress and reach out to the Business Owners to decrease the duration of the vendor onboarding.
• Receive feedback from the customers and transfer this to the appropriate area.

Internal documentation and continuous improvement

• Review the internal documentation while performing the tasks, to ensure the accuracy of the process description, and make corrections or suggestions as needed.
• Work on small continuous improvement tasks or projects.

Escalation of System Technical issues

• Work with the team members to address technical issues on time and provide a solution to the customer with the support of the team.

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Qualifications

Who you are: 
You are a student of final year or a graduate (not later than 6 months after graduation), eager to learn and willing to challenge status quo. You have an international mind-set, communication skills and you are a team-player.

The Vendor Risk Management Intern will be a member of the VRM-Procurement department, performing important activities to support the business partners globally with the suppliers' onboarding and risk assessment process.

This internship is the perfect opportunity for a person willing to gain a mix of professional experience in Procurement, Vendor Management, and Risk Management activities, including learning the ServiceNow case/ticket management tool and Aravo tool for the onboarding/risk process. On top of that, the intern can increase his/her skills with the usage of other tools such as Microsoft, mainly highlighting Excel and Word.

The nature of the department will also allow the selected candidates to work heavily in a 1st line customer service role, allowing the person to gain very valuable experience in this area.

Required Skills:

• Professional fluency in English
• Comfortable working with customers including verbal and written communication
• Microsoft Excel intermediate or above skills
• Eagerness to learn and willingness to challenge the status quo
• Ability to navigate in a multitasking environment
• Communicative, organized, and accountable

Additional Information

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

We offer a paid internship program (12 months) with 32 hours of internship per week.

About Global Business Services (GBS):

The Global Business Services (GBS) team is an organization established to transform Biogen’s business processes, a platform to scale global operations, fuel commercial growth and the innovation pipeline.  Further, GBS provides added value by developing and delivering a suite of business solutions and support services that are appreciated by internal customers. GBS provides services by leveraging a global delivery model, operational transparency and metrics, leveraging global best practices, and a service-oriented process improvement culture.

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers.

The GBS team champions building a continuous improvement culture that other parts of the organization recognize and seek out for business support.  We are a performance-based culture organization supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS. We seek individuals who can enhance our team with their knowledge, skills, innovation, collaboration and “can do” attitude.

About Biogen Poland: 

At our newly built, centrally located Warsaw office, our team supports a global organization with dedication and innovation. In this office, where 31 nationalities form our community, we celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace has earned us a Great Place to Work Certificate for three consecutive years and Best Places to Work Awards in both Poland and Europe.

What drives us every day is our unique purpose, working passionately to change the lives of patients affected by rare neurological diseases. If our mission resonates with your heart and career aspirations, join our team.

We eagerly anticipate welcoming you to our dynamic and collaborative environment, where together, we make a meaningful impact on a global scale.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.