Job Description Summary
The Operations Support Specialist will cover the MENAT region. They will be responsible for managing customer order cycle from intake to delivery along with managing inquiries and developing strong customer relations.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
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Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
About the role
Leading day to day operational activities to support and execute the cycle from order intake to delivery, including the process of planning & communication with Supply Chain, from order review, communicating with customers and pricing maintenance responsibilities.
Main responsibilities will include:
- Maintain high levels of customer satisfaction by providing excellent service throughout the end to end order process
- First point of contact for handling all inquiries from customers (mainly distributors) and our sales team.
- Following up on SLAs in the order management process.
- Responsible for pricing communication with customers & contract approval process within required systems (SharePoint, SFDC, S/4HANA, etc.)
- Responsible for vendor management (carriers, insurance companies, brokers, etc.) and day to day communication and activities.
- Execute claim management process through CMS (Claim Management System) module on SFDC system.
- Maintain customer accounts and related parameters through designated systems.
- Provides support for tender information and document request of distributors.
- Generate reports through systems such as Power BI etc. to achieve operational excellence.
About you
- Bachelor's degree in business administration, Logistics, Supply Chain Management, Engineering, or a relevant field.
- Proven experience in supply chain management or a similar role.
- Strong understanding of logistics principles and practices.
- Excellent communication skills both written and verbal.
- Strong skills in Microsoft Office suite (Excel, Word, PowerPoint)
- Problem-solving attitude with attention to detail.
- Strong organizational skills and ability to multitask efficiently.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
TUR Istanbul - Rüzgarlıbahçe Mah
Additional Locations
Work Shift