Job Description Summary
As Customer Care Representative you will be part of the the Process Excellence team. You will responsible of back office process. get support related to their orders, price information, product information, etc.
Together with your manager you will play a key role in driving continuous improvement initiatives.
You are in key player on providing the best Customer Experience.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
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Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become amaker of possiblewith us!
Our vision for Customer Services at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.
About the role
As Customer Care Representative you willbe part of the team in charge of providing the best Customer Experience.
Main responsibilities will include:
- Answer customer's queries via phone or e-mail regarding orders status, product availability, pricing, complaints, etc.
- Service Claims intake: Register the service claim being reported by a customer in the appropriated system. Try to provide a resolution to the customer at the moment of the service claim report.
- Transactional activities: Process debit and credit notes in SAP4H and LOTS. Return product process in ERP.
- Follow Regulatory and Quality requirements
- Partnership with Business and Customers
- Participate in projects: Continuous improvement: Working together with the Customer Service CI responsible and Customer Service Team Leader, and Sales Force, provide input to identify areas needing improving (ie: customers having more order discrepancies, ...) Participate in the continuous improvement activities/projects identified. Participate/provide input in projects when required. These projects could be local, regional or global. Participate on the roll-out of projects
About you
- Bachelor's degree (desired on life sciences and/or bioscience) or equivalent.
- Experience (minimum 2 years) in similar position in the Spanish health sector.
- Advanced English and Spanish language.
- Advanced knowledge on excel and analytic tools
- Experience with SAP, LOTS (AS400) and SalesForce is a plus.
- A hands-on and solution-oriented mentality that results in a pro-active approach
- Communication and interpersonal skills. Customer oriented. Growth mindset. Teamwork
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit:https://bd.com/careers
Primary Work Location
PRT Porto - Rua Eng Ferreira Dias
Additional Locations
Work Shift