Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
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Job Description:
Global Information Security helps to assess threats and provide scalable and flexible solutions to actively manage these threats and specific risks to the Bank.
The Business Support Manager will be part of the APAC GIS COO team providing operational and delivery expertise with a focus on strategy, financials, driving information security awareness and rigor to meet business requirements and goals, while addressing the agreed risk tolerances of the business environment.
The successful candidate will be able to work both individually and as part of a team, bringing an organized and disciplined, but creative and energetic enthusiasm to building a best-in-class organization.
Responsibilities
- Execute responsibilities covering Business Management, Resource & Finance Management and Process Improvements
- Act as Operational Excellence champion in the region and work closely with the Process Excellence team and senior GIS leaders to facilitate the execution of the Enterprise Process Management Policy
- Support global and regional ad-hoc/project-based initiatives in execution
- Analyze and identify gaps for in-region execution of processes and controls with GIS functional teams; ensure remediation of any controls gaps linked to in-region execution
- Facilitate strategic level discussions under the guidance of the Regional Information Security Office (RISO) leadership team to achieve organizational outcomes
- Provide regular management business updates on actions plans aligned to strategic goals
- Be flexible, demonstrate desire to learn and to be able deal with ambiguity and uncertainty.
- Build effective, capable teams through continuous technical training, coaching and leadership development
Required Skills
- A seasoned business manager with exceptional communication skills, attention to detail, and a drive to make time, information, and decision-making more effective.
- Comfortable in translating complex technical details into simplified presentation proposals to communicate and gain approvals from senior leadership or business representatives;
- You have experience with a wide range of business management activities and initiatives including but not limited to finance/budgets, key MI metrics and status reporting, stakeholder and internal/external presentations and reporting
- Ability to work with stakeholders in business and technology groups who are based in various locations as required by the projects;
- Be assertive, inquisitive, and creative to assure timely outcomes whilst maintaining humility, maturity, and situational sensitivity.
- You are able to work independently and as part of a team to tight deadlines and changing priorities
- You will have had exposure to regulatory frameworks and risk management concepts and have ideally supported business continuity management in a technology environment
- Strong project management, multitasking and organizational skills with enhanced knowledge on productivity suites (e.g. MS Office tools, Confluence, JIRA etc)
- Applicable knowledge of enterprise cybersecurity policies, regulations and security frameworks.
- Certifications in Project Management and/or information security highly desirable