Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Global Human Resource Application Production support team as part of Enterprise Technology manages Production support tasks for GHR related applications and Application management deliverables to ensure high application availability and application standards.
Job Description
The individual will be part of Enterprise Technology - Application Production Support team responsible for providing production support and application management for applications under GHR function.
Responsibilities
- Incident tracking and resolutions
- Triage incidents, take complete ownership & accountability to ensure restoral of service/issue/failure
- Analyze batch flow, identify issues, fix the same and ensure proper batch completion.
- Drive closure of incidents & problems meeting defined SLA.
- Contribute in building the knowledge base for the team where ever required.
- Proactive root cause analysis and problem management skills.
- Performing/creating and managing changes without any issues including deploying tasks on time, closing changes within the defined time limit.
- Provide regular communication to all the stakeholders.
- Flexible to support on weekends/holidays as and when required on rotation.
- Strive towards process improvement and automation.
- Application Lifecycle Management
- Requirements
- Education: B.E/B. Tech/B. Sc/B.C.A/M.C.A
- Certifications If Any: NA
- Experience Range: 8 to 10years
- Foundational skills
- Strong Production support background with exposure to Level 2 production support tasks.
- Experience in Hadoop/Autosys/Oracle/PLSQL, Unix/Linux and windows technologies.
- Knowledge on Batch Management, scheduling tools like Autosys etc.
- Knowledge on Application Lifecycle Management would be an added advantage.
- Understanding of Incident, Problem, Change management
- Good Analytical and reasoning skills.
- Excellent communication & Interpersonal and relationship development skills
- Exposure to working in Global team.
- Desired skills
- Unix shell scripting
Work Timings: 7 30 AM to 4 30 PM IST/11 30 AM to 8 30 PM IST/12 30 PM to 9 30 PM IST (Rotational)
Weekend support (Rotational)
Job Location: Chennai, Hyderabad