Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
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Job Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.
Statement Review:
• Reviewing financial statements for Private Banks clients for accuracy and completeness
• Issue resolution in regards to monthly, quarterly and annual statements
• Parnter with the front office client teams on statement inquiries and/or requests through various communication tools including email boxes and service requests
• Provide support to management team on any initiatives impacting the team
• Monitor the statement processes though the use of daily reconciliation reports
• Work with external vendors and internal teams to fulfill printing/mailing requests
• Resolve out of balance conditions on client statements
Responsibilities:
- Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
- Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
- Performs routine analytics, report creation, and exception processing
- Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
- Provides quality service and support for internal business partners and external clients
Skills:
- Customer and Client Focus
- Oral Communications
- Written Communications
- Adaptability
- Attention to Detail
- Critical Thinking
- Problem Solving
- Active Listening
- Collaboration
- Result Orientation
- Stakeholder Management
Required Skills
- Communication- Demonstrates the ability to communicate with business partners to complete requests timely and accurately
- Analytical skills - Able to problem solve, determine most efficient way to complete processes and escalate appropriately
- Prioritization - Understands how to prioritize workload based on criticality and internal client need
- Ownership - Demonstrates the ability to see an issue to resolution
- Strong knowledge of all MS software, especially Excel. Excellent verbal and written communication skills. .
- Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet monthend deadlines
- Understanding of financial statements
Desired Skills
- Experience and knowledge of correspondence creation processes
- Knowledge of systems of record used in the processes, PACE, Content Navigator,
- Highly organized with the ability to produce error-free work. Effective problem-solving skills.
- Ability to work autonomously once role responsibilities are defined
- Experience working with multiple business partners and comfortable navigating across organizations
Shift:
1st shift (United States of America)
Hours Per Week:
40