Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

• Monitors calls focusing on coaching performance development, product knowledge, professionalism, and sales skills.
• Coaches, trains and develops associates with a focus on improving associate ability to assess client needs and recommend appropriate product solutions while driving breakthrough client delight.
• Delivers performance reviews to assess strengths and development needs while providing real time feedback and opportunities for growth.
• Ensures complete and efficient customer interactions.
• May participate in data collection and simple analysis.
• Identifies process improvement opportunities
• Partners with other lines of business to optimize growth

• Customer and Client Focus
• Oral Communications
• Performance Management
• Influence
• Issue Management
• Risk Management
• Talent Development
• Written Communications
• Coaching
• Drives Engagement
• Recruiting
• Workforce Analytics

• Customer and associate focused and have the ability to motivate and create enthusiasm
• Strong interpersonal and communications skills
• Team player who is self-motivated, has a sense of urgency, looks for process improvements and has strong organizational skills
• 3-5 years experience of Small Business B2B sales experience in a leadership position and/or consistently exhibited high performance against goals in a Small Business sales position
• Ability to work effectively in a fast-paced environment with aggressive goals
• Significant experience with general Small Business Banking products and clients

• 3-5 years experience sales experience with Small Business Banking clients and products
• Significant and consistent success exceeding goals in a call center sales environment
• General knowledge of Small Business products including Merchant services, deposits, Card, and online self service capabilities