Job Description:
Job Title: Card Product Manager
Corporate Title: Vice President
Location: London
Company Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
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Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Location Overview
Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.
Global Payments Solutions Group
Bank of America's Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions, means we consistently deliver exceptional results for our clients.
Do you want to be part of our award-winning team? We are proud to:
- Be a leading provider of treasury and cash management solutions
- Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500
- Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world's largest corporate and financial institutions
- Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services
We want to hear from you if you are:
- A highly-motivated individual
- Has a client-centric focus who can advocate on their behalf
- Can challenge the status quo
- Collaborate with peers as well as having the ability to influence the conversation with diverse points of view
- Innovative with forward-thinking ideas
Responsibilities
Commercial Card is a growing product line in the portfolio of Global Payments Solutions products in the EMEA region. In order to continue expansion, as well as maintain and support our offering, we are recruiting an additional Card Product Manager focused on Core Card solutions. As a Card Product Manager, you will play a central role in managing the products and EMEA footprint to high standards of risk management, overseeing the relationship with and performance of technology and other bank partners, and ensuring that Commercial Card continues to deliver to profitability, growth and client satisfaction objectives. This will be a varied role with a high level of empowerment, where self-initiative, diligence and commercial instinct will be rewarded with an outstanding opportunity to build deep expertise and industry/internal profile.
- Maintain and deepen understanding of key developments and client needs in Card payments, exploring clients' pain-points and staying appraised of industry developments.
- Lead a range of risk management activities, including evaluation of new regulations, performing detailed impact analysis, articulating impact of regulatory change, overseeing legal reviews and supporting audit requests.
- Maintain and expand a pipeline of product developments working with Technology and other key partners on scoping key priorities.
- Identify key product performance trends and lead efforts to report progress and identify measures and projects to deliver improvements.
- Spearhead commercialisation efforts for Card product offerings, product revisions or emphasizing Band of America capabilities.
- Lead and participate in internal business, product, legal and risk reviews.
- Raise Bank of America profile through industry engagements, event presence, press and external communications.
- Support Sales and internal partners with product related queries or issues, related to Core Product and Local Issuing Bank services.
- Manage and improve external sales collateral, internal training materials, and product input to Request for Proposal (RFP) responses / sales presentations / account management reviews.
What we are looking for
- Experience as a Product Manager in a financial services context.
- Experience in a credit card product management and/or trave and expense "T&E" or Business-to-business "B2B" payment role preferred.
- Ability and willingness to develop detailed knowledge of broad and sometimes complex payment rules and regulations across a number of markets.
- A commercial mindset and passion for engaging with clients and client teams in pursuit of delivering outstanding product solutions.
- Deep understanding of regulations impacting card payments, including fraud management, regulatory reporting and data privacy.
- Detailed knowledge of commercial payment practices, key participants, expense and procure-to-pay management and trends.
- Understanding of key credit card processing concepts, such as Bank Identification Number "BIN" management, fraud prevention and if possible TSYS processing solutions.
- Experience of managing and developing partnerships in order to enhance product solutions.
Benefits of working at Bank of America
UK
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
- Access to an Employee Assistance Program for confidential support and help for everyday matters
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.