The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets. ESSENTIAL RESPONSIBILITIES AND TASKS • Live and exemplify the Five Principles of Mars, Inc. within self and team. • Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations. • Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. • Hold or restrain pets during examination, treatment, or inoculation. • Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. • Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician). • Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician. • Clean the surgical suite and instruments. • Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols • Other job duties as assigned. THE FIVE PRINCIPLES • Quality - The consumer is our boss, quality is our work and value for money is our goal. • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. • Efficiency - We use resources to the full, waste nothing and do only what we can do best. • Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership • Customer Focus • Peer Relationships • Integrity & Trust • Action Oriented • Listening Position Description Pet Care Assistant.docx 2 of 3 Last Revised: 05/03/2018 JP Functional • Preventative care and OWPs • Communication Skills • Client Service Skills • Priority Setting • Time Management CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. • Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions. • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILL DO) • Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. • Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. • Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. • Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. • Independence - Able and willing to perform tasks and duties without supervision. • Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time. • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) • Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. • The noise level in the work environment is moderately high. • Requires sufficient ambulatory skills in order to perform duties while at hospital. Position Description Pet Care Assistant.docx 3 of 3 Last Revised: 05/03/2018 JP • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING • High School Diploma preferred. • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. • One year related experience required with customer service preferred.