Job Requisition ID #
24WD84497
Manager, Enterprise Customer Success, Consulting Services
Autodesk is a leading global technology company that creates software products and services for the architecture, engineering, construction, manufacturing, automotive, media and entertainment industries.
We are looking for someone to manage one of our growing Enterprise Customer Success, Consulting Services teams.
The role is fully remote, based in Spain.
Position Overview
The Manager, Enterprise Customer Success, Consulting Services will have direct involvement in shaping how we deliver services and interface with other experts and partners within Autodesk and beyond. You are equally comfortable promoting the vision of success to our customers while energizing a team of accomplished professionals who are helping to transform our customer's business.
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Principal Responsibilities
- Directly manage a team of capable consultants while meeting important goals
- Certify our services are delivering value for our customers in consideration of their business outcomes
- Demonstrate excellence in strategic thinking, business process optimization, and engagement planning
- Work with other departments to lead bookings (sales function) and customer success (customer success management function)
- Become a trusted partner to customers and across Autodesk for professional services
- Manage execution excellence - e.g. proactively manage engagement schedules and staffing plans, prepare, review, and manage deliverables to the customer
- Develop best in-class consultants through coaching plans based on current and anticipated demand in skills and individual's career growth aspirations
- Ensure that team members perform to the highest level of quality
Minimum Qualifications
- Bachelor of Science degree in Engineering, Architecture, Construction Management, or similar related degree
- 5+ years of experience in growing a team in a changing environment
- Translating customers challenges and goals into solutions
- Knowledge in engineering industry processes, or architecture and construction
- Advanced experience in either development or promoting BIM workflow processes between architects, engineers, and contractors
- Travel up to 30% of the time, including international travel
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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